Aztec Financial, LLC

In reviewing the situation we found that there was a discrepancy between the two insurance companies who were able to provide coverage for the goods that were purchasedThis discrepancy caused double coverage for several months, which reflected in the Aztec billing despite not being an Aztec
chargeWe were able to contact both insurance agents and negotiate a solutionThe insurance situation has been resolved and related funds were credited back to the customers account, bringing it back to where it should beEverything has been resolved and the customer has expressed satisfaction with the results

In reviewing the customer’s account, deductions were made during the correct timeframes and were correctly withdrawn in accordance with our terms and conditionsWe have waived late fees on the customer’s account and assisted her with making a payment to bring the account current Banking
information on the account has also been updated at her request, to prevent similar problems from occurring in the future

Complaint: ***
I am rejecting this response because:My account is current and I was informed by Mason b*** last week that he would have the company repossess my equipmentHis also charged my account twice! His only response was "you can pay less next time!" I have not received any email or anything from this company since.
Sincerely,
*** ***

I have personally reviewed the thread of communication (both e-mails and notes from phone calls with the customer)The customer was late on his payments (he is current as of now)We have been communicating with him to resolve thisI don’t know what else the customer would like as we have offered to waive his late fees, which were his main concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RE: Case # [redacted] We have looked into the complaint filed. We apologize the customer feels he is not being heard, as we strive to provide excellent customer service. The customer is on a unique billing cycle, and because of this they do not receive regular statements. We would be willing...

to send a manual e-mail to the customer going forward, reminding them of the regularly scheduled, automatic payment withdraws. The customer is legitimately behind on payments. As a sign of good faith, we are willing to pay the customer’s current late fees, bringing them current of their delinquencies.