Avis Car Sales

We have made contact with the manager at Secure One's location in *** ***He stated that the sales representative who sold the system and promised the buyout was found to be deceptive and was immediately let go
He had also contacted *** *** on 11/14/and informed them that a check would be mailed to cover the buyout amountShe was very pleased to hear from Vector that a resolution was reached and happy that a check was in the mail to cover the buyout

We are investigating this complaint and will respond with the outcome

November 25, The Revdex.com Ref: Revdex.com Case # *** Dear Revdex.com: Please accept this as our response to Revdex.com Case# *** submitted by *** *** *** *** *** signed a five year contract with Vector Security on September 1, One of the
supporting contractual agreements *** also signed at this time is “Customer Certifications Regarding Takeover”This form states, among other terms, that “No one has stated or implied that my existing monitoring company is going out of business or is otherwise unable or soon may be unable to monitor my existing security system” and “I authorize Vector to switch my alarm monitoring services from my existing provider, *** to Vector”This was also verbally discussed with and agreed to by *** during a recorded Question and Answer survey that was completed at the time the contract was signedThe sales consultant *** worked with is not employed with Vector Security, IncHe is employed with *** *** ***, a former Authorized Dealer for Vector Security, IncAs an Authorized Dealer, *** *** *** had partnered with Vector Security, Incfor the summer months to sell and install security systemsAfter installation, Vector Security, Incassumes the contract and is responsible for the servicing and monitoring of your accountVector Security, Incis concerned about any complaint received regarding our Authorized Dealers, current or formerWe do not condone or authorize unethical sales practices and all complaints received are reviewed with the dealerHowever, Vector Security, Incis not responsible for the sales practices of our dealersDoing so would be similar to holding *** responsible for the sales practices of a local dealershipBoth Vector Security and *** Alarm have explained to *** on several occasions the terms of her agreement and that if she were to cancel before the end of the initial term, she would be responsible for the remaining balance of the contract*** chose to cancel her account knowing the contract terms and her account was cancelled on August 27, She does have a final bill for the remaining term of her agreement totaling $***We have received payments towards this final bill in the amount of $*** bringing their current balance to $***We stand by our decision to hold *** responsible for the full term of her agreementWe look forward to your prompt resolution of this caseA copy of this letter has been sent to the customerSincerely, *** *** District Accounts Receivable and Retention Supervisor Cc: *** *** *** *** ** *** *** Ct *** ** ***

Since you have agreed to continue on with the service to fulfill your contractual obligation we have pulled your account from collections and will await your past due payment.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
 [redacted]
 
 
 Less than 24 hours after I made om complaint about Vector Security Revdex.com  i was contacted by them and our problem has been resolved.  They corrected the problem and mailed me a check the next day. Thank you Revdex.com for your help in this matter.  
Sincerely
[redacted]

Dear [redacted],
After review of your service file and the documentation of conversations kept in our computer base. Our records show that in the 6 years that you have had our service you had one service call non-related to a...

phone line problem which happened to be a motion detector not working properly. It turned out there was nothing wrong with the motion, but an explanation of how it worked. The first call we received about your phone line malfunctioning was on 7/10/2013. [redacted] called in upset and spoke to [redacted] ( our employee that handles our receivables )and told us your phone line was not working for a month. [redacted] pulled up your account history and saw that we had received our monthly test from your panel and had been receiving them all along. [redacted] explained to [redacted] that if your phone service had been out for a month we would not have received your monthly test signal. [redacted] then told [redacted] that she had called [redacted] and they credited her 1 month off your bill, which they should have since they are the company supplying you with the phone service. [redacted] then told [redacted] she might cancel and [redacted] explained our cancellation policy which is receiving a signed note from the customer that signed the original contract. In this case it was in your name([redacted]) and at that point your wife got upset. We never heard back from her or did we ever receive a cancellation note from you. Just about 1 year later on 6/24/2014 [redacted] called in and again said her phone line had been out for a FEW DAYS and wanted us to credit her 1 month of service.  [redacted] explained to her if she was having on going problems that we did offer a cellular solution and that she would have to talk to the salesman that is assigned to your account ([redacted]). At that point of the conversation [redacted] told [redacted] she would just cancel. [redacted] again explained that we would need something in writing signed by you to cancel the service since you signed the contract. [redacted] threatened to call an attorney and hung up on [redacted].
I spoke to [redacted] and he explained to me he did make contact with you but when he called, he must have caught you at a bad time and you told him to call your wife. [redacted] did get a hold of [redacted] and explained to her the cellular solution we had to offer and gave her the price of $[redacted] . Actually he was offering the unit at our cost 
Both [redacted] and my service manager that sits in the next office and could hear [redacted] over the phone told me how pleasant [redacted] was at that point.
I think it would be best for both parties to end our business relationship. I will use the Revdex.com complaint as your official cancellation and we will gladly credit the balance of $[redacted] off your existing bill as stated as your complaint as the disputed amount.
[redacted]
General Manager