Automaxx

Here at AutoMAXX we strive to sell quality vehicles to our customersWe understand that even though we have professional people inspect and buy our vehicles that things can go wrong that are unforeseenHowever, AutoMAXX warranties each vehicle purchase with a free six month, 6,mile power train warrantyThe original vehicle Mrs [redacted] bought did break down the first week of purchase Due to the nature of the repairs requiring back ordered parts we were unable to return the vehicle back to her in a timely fashion AutoMAXX policy doesn’t currently have a loaner vehicle program, however because Mrs [redacted] vehicle was a new purchase and AutoMAXX unable to receive repair parts we went ahead and loaned Mrs [redacted] a vehicle for the inconvenienceIn addition Mrs [redacted] was also given the option to trade out her current vehicle into a different one at no additional cost to herMrs [redacted] elected to keep her current car when first offered though decided to go ahead and switch out into another vehicle on 1/2/ The charge Mrs [redacted] mentioned was the additional down payment she was required to pay on her first vehicleWhen Mrs [redacted] bought her original car she didn’t have the required down payment needed but worked out a deal to pay part of the down payment upfront and defer the restWhen we switched Mrs [redacted] into another vehicle due to mechanical difficulties, she was given a vehicle of similar valueMrs [redacted] was still obligated to pay her deferred down paymentMrs [redacted] was made well aware that the remaining down payment was still going to apply to her account AutoMAXX general manager, Maximum Financing manager and her account manager had each informed her that the responsibility to pay for the deferred down payment would be added onto the new contract that Mrs [redacted] sign On May 21st, Mrs [redacted] contacted AutoMAXX concerned that her traded out vehicle needed suspension repairsThe General Manager explained that AutoMAXX would be happy to look at the vehicle Mrs [redacted] was advised to drop the vehicle off at one of our locations to be delivered to one of our shops for inspectionThe customer stated she lived two hours away and wanted a loaner vehicle againThe General Manager informed her we don’t have a loaner program Mrs [redacted] was informed if indeed it was the suspension that the repairs would not be covered by the warranty that it might be easier to have a local shop diagnoses and fix it Mrs [redacted] discussed the issue with her account manager and requested help due to not being able to afford the repair cost and her monthly payment Her account manager requested Mrs [redacted] submit an invoice showing proof the repairs and cost; then she would have her manager review her account to see if we can work a deal with her Mrs [redacted] at that time had asked to be taken off the auto debit though was informed that it was too close to her payment being due that we couldn’t guarantee it Mrs [redacted] did submit an invoice and once it was investigated it was discovered to be fraudulentThe company listed on the invoice C & J Auto doesn’t existThe company that currently acquired the address on the invoice has never heard of Mrs***, or any knowledge of the vehicle she was having repairs done onThe phone number on the invoice is invalid as well AutoMAXX reserved the right to not make special arrangement with Mrs [redacted] repair bills due to fact she submitted falsified documentation On Monday June 1st, Mrs [redacted] called in stating that Maximum Financing charged her auto debit twice We explained to Mrs [redacted] our accounts show only one transaction was made but because she was adamant about letting her bank aware that only one charge was approved .; we sent a letter to the bank stating if in error two charges were applied to Mrs [redacted] bank account by Maximum financing that only one charge is accurate [redacted] from [redacted] called on Mrs [redacted] behalf stating Mrs [redacted] states there should not be any auto draft from Maximum financingWe explained to [redacted] that we only intended to auto draft one payment not two and sent a letter confirming that Furthermore, Mrs [redacted] signed up for auto debit and assigned it to days she would be paid on Mrs***, her bank and Maximum Financing were all present on the phone call that was taking placeMrs [redacted] mentioned in the conversation she needed her money to go out of town [redacted] found no fault with AutoMAXX/ Maximum Financing and didn’t reverse the auto debit due to the payment agreement Mrs [redacted] had arranged to make AutoMAXX / Maximum Financing are happy to continue to provide excellent service to Mrs [redacted] and her vehicle needsAutoMAXX prides itself on being accountable and showing a good faith effort to solve, improve and innovate quality care

MrG [redacted] purchased his vehicle on 03/02/On 03/09/he called and stated he stopped to put gas in the vehicle and the vehicle would not startThe vehicle was towed at no charge to the shopOn 03/12/he was advised the fuel lines had been disconnected and Automaxx had repaired at no charge to the customer even though it’s not covered under our warranty MrG [redacted] called again on 03/14/stating his vehicle was leaking fuel againA tow was once again dispatched, and the vehicle was towed back to the shopPer the mechanic, the fuel lines had once again been disconnectedThey also stated that there was no damage to the lines or the locks, indicating the lines had been tampered withPer the mechanic the locks were not removedIt was advised this was not a result of mechanical failure, but rather an act of tampering, therefore the repairs would not be covered under the warranty Maximum Finance provides second chance lending to customers with blemished creditAt the point of sale a customer interview is conducted, to review the payment terms and expectations of the contractDuring this interview, the customer is advised payments are due on or before the due date There is no grace periodThis is also outlined in the legal binding contract, Motor Vehicle Installment Contract MrG [redacted] came due for his first payment on 03/17/ Collection attempts to reach MrG [redacted] were unsuccessful, with numerous voicemails leftContact was established on 03/27/2018, where he indicated he would be making a payment on 03/30/A payment arrangement was documented on the account, however, as per the contract it does not provide safety nor stop collection effortsAdditionally, the Motor Vehicle Installment Contract details in the event of default, the lienholders ability to exercise our rights, including but not limited to: collections efforts and potential repossession As per our policy, post repossession property appointments are scheduled hours in advance, since vehicles are kept offsite at another facilityMrG [redacted] redeemed his vehicle by paying the past due amount including repossession fees on 03/30/Going forward, MrG [redacted] must maintain on time payments to avoid potential collection efforts in the future Unfortunately, the Motor Vehicle Installment Contract is a legal binding agreementShould MrG [redacted] choose to give the vehicle back, it would be reported as a voluntary repossession on his credit, as he would fail to satisfy the terms of the original contract Per the Fair Credit Reporting Act, we are required through the credit reporting agency to report accurate information

AutoMaxx prides itself in selling quality used vehiclesAll of our vehicles undergo a detailed multi- point inspection prior to it being received by the selling dealershipAt the point of purchase, customers receive a FREE month/6,mile Limited Power Train warranty which is explained in detail on what is and what isn’t coveredMr [redacted] purchased his vehicle on 4/9/with miles on itOn 6/6/he dropped his vehicle off at our Arlington location to have one of our shops inspect it for overheating and a misfireUnder warranty and no charge we replaced the radiator and thermostatThe cause of the misfire was a bad ignition coil & fouled spark plugs which we replaced and did charge the customer for repairs at a low payment installmentTwo weeks later it was brought back in for running rough & overheatingThe cause was bad catalytic converters which were replaced & the vehicle was running good afterwardsThe converters are also not a covered item under the powertrain warranty so Mr [redacted] was charged at a low payment installmentTwo months and miles later, in August, Mr [redacted] brought the vehicle back in for a check engine light which was an Osensor and is part of the exhaust systemThis is also not a covered item under our warranty; however, Mr [redacted] wasn’t charged for the repairs for good customer satisfactionAutoMaxx stands behind it’s reputationWe value our customers and strive to ensure customer satisfactionShould you have any addition questions or concerns, please feel free to contact the General Manager [redacted] .Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was writing to inform you that Automaxx did resolve the issue that I had with them and I just want to say thank you for your service and asked for this matter to be close Regards, [redacted]

AutoMAXX stands behind its reputation and we strive to ensure customer satisfactionAutoMAXX prides itself in selling quality used vehicles and at the time of purchase, customers have the opportunity to look over and test drive the vehicle they are purchasing to ensure they are happy with the vehicle they have selectedAll vehicles are sold “as is”, with the exclusion of a month/mile limited power train warranty We are very sorry that Mr [redacted] did not have the buying experience we would of hoped forOver the last few weeks the General Manager and Corporate office have reached out to the customer numerous times with no response backAutoMAXX does stand behind what we sell and would like to speak to Mr [redacted] so we can hopefully come to a satisfactory conclusion

AutoMAXX prides itself in selling quality used vehicles. All of our vehicles undergo a detailed multi- point inspection prior to it being received by the selling dealership. At the time of purchase, customers have the opportunity to look over the vehicle they are purchasing to ensure they are happy... with the vehicle they have selected. Any promises are documented by sales on the “we owe bill”. The “we owe bill” is signed by both the customer as well as the sales manager. In the documents of Ms. [redacted] , there is nothing promised on this document. Unit is noted sold as is, with the exclusion of a limited power train warranty. Ms. [redacted] purchased the 2007 Kia Spectra on 09-28-2016. Our records indicate the vehicle was delivered to the shop on 10-3-2016 and repairs were completed on 10-5-2016. The vehicle was checked into service for a headlight issue as well as the customer had indicated an issue with the door locks not properly working. Regarding the headlights, the shop replaced the bulbs and completed some wiring repair. The shop was unable to duplicate any issues with the door locks and stated the doorlocks worked manually each time with no issues. Thusfar, repairs have been completed at NO cost to the customer. Our attempts to reach the customer have been unsuccessful, as the number we have on file for the customer is disconnected. Please contact our office to discuss resolution to the documented concerns. Tell us why here...

Unfortunately until an account is closed and showing to be active; regardless if the customer has the vehicle or not, we still continue to call for payment or resolution if it’s still active and delinquantOn November 16, the customers vehicle was left abandoned at our main office without any contact as to whyWe began to contact the account holder immediately, leaving messagesWe continued again on November 18th and every other day following with no response from the customerWe resorted to calling references with the hope of reaching the customer to see what we could do to help with the situation between November thru December 11, The customer never returned our phone calls to explain the reasons she left the vehicle abandoned at our locationWe have since closed out her account and will not be contacting her any longer

Business response in regards to complaint #***.Here is a copy of a complaint we received. We gave Mr*** a full refund in spite of the fact that it was clearly customer neglect and driving the car with no oil in it that lead to the engine failure. This should be resolved at this
point. Please contact me with any other questions. Thanks!

Complaint: ***
I am rejecting this response because: There a lot of holes in this responseThe truck still does not openIt never hasBefore the vehicle was purchased there was a hose that not on and it was fixed before I bought itWhen the vehicle began to overheat I immeidately pulled over as I did not know if the car was going to blow up on meEverytime Automaxx has called me I have answered in exception to two times because I am at work, but I would call back quicklyWhen I would answer my phone no one would say anythingI would say hello several times and then the line would disconnectI called back with that complaint once and someone in finance was trying to firgure out whohad called my phoneBut it was happening a lotI am not a difficult person and often accept things as is and just firgure it out on my own, but this is a problem that needs to be fixed as it seems it never was before I purchased.
Regards,
*** ***

This letter is to clarify the purchase of the ** Jetta that was sold on 6/19/First off we purchased this vehicle from auction on 6/16/so only days earlierWe sent the vehicle right to the smog station and the the vehicle passed smogThen when you came in to purchase the vehicle our
salesman Salvador Chavez gave you a $1,discount on the priceYou purchased this vehicle AS-ISWe offered you different warranty options and you declinedThen when you came in with your complaints we sent you to the local tire shop that we use "Tony's Tire" in Marysville to get the key locks taken off and you disappeared and we never heard from youIf we weren't willing to help we would of told you to hit the road when you first came inThe only things we would be willing to take care of would be the front tires because it looks like they were below 3/32", the bent rim and the brakes because these are safety issuesWe offered to help and you disappeared

Dear Sir or Madam,
Automaxx prides itself in selling quality
used vehiclesAll of our vehicles undergo a detailed multi- point inspection
prior to it being received by the selling dealershipAt the point of purchase,
customers receive a FREE month/6,mile Limited Power Train
warrantyIn
the event of service issues, it is reiterated in our closing, AutoMaxx does not
provide a loaner or rental car, and therefore accommodations of transportation
must be arranged by the customer
Shortly after purchase, Mr*** reached
out to our service department concerning his check engine light. The vehicle purchased had less than 32,000, so
it was recommended for him to reach out to a Chrysler Dealership directly to
inquire if repairs were covered under the Manufacture WarrantyAccording to
the assessment of the Chrysler Dealership that Mr*** selected to diagnose
his Chrysler 200, the electrical connectors to the front lower grill
louvres have water damage, and as result the check engine light is onAlthough the vehicle is within the mileage
policy under the Manufacturer’s Warranty, the Chrysler Dealership states these
repairs are not coveredA review of the Carfax report does not reflect any
findings indicating this vehicle was involved in an accident
Mr*** reached out to our service
department on 03/01/and spoke with ***, and it was suggested to the
customer to bring the unit in to the AutoMaxx dealership so vehicle could be
repairedAt this time, Mr*** concerns were also addressed with the AutoMaxx
General ManagerThe General Manager made several attempts to reach the
customer to discuss options available, but attempts remained unsuccessful and
there was no response to messages leftOn 03/10/the General Manager of
AutoMaxx made contact with Mr*** and agreed to set up an appointment with a
local Chrysler dealership, to have the vehicle repaired at no cost to the
customer, however he failed to show up and to keep his appointmentAlthough these
repairs were not covered under the initial Limited Power Train warranty, out of
good faith and to ensure customer satisfaction, we (AutoMaxx) agreed to repair
the vehicle at no cost to the customer
AutoMaxx stands behinds its reputation and
its promises to repair this issue at no cost to Mr***We value our
customers and strive to ensure customer satisfactionMr***, please feel
free to contact our General Manager, *** at (817)2xx-xxxx extension to
arrange a service appointment to resolve your service concern, at no cost to
you

Initial contact was recieved by automaxx regarding complaintThey were advised that we would call back to set up to bring the vehicle inThere was a return call made to automaxx to make arraingments for repair of vehicle in at which time we were advised that the gentleman we needed to speak with was not avalibleWe advised that the vehicle could be brought in either that next day which was a friday or we could bring it in the following monday but to please call back to let us know what workedNo return call has been recieved at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10991723, and find that this resolution is satisfactory to me But, I will point out I talked to a manager BEFORE I dropped my car off to tell them whyThey even tried giving me a new car and I declined because I did not trust the cars they were sellingThey need to keep records of when people callI have proof that I called and talked to them before I dropped it off

At AutoMaxx we pride ourselves in selling used quality vehiclesBefore the purchase “all” customers are required to take the vehicle for a test drive to make sure it is all they expect and require out of a vehicleAccording to the customer she had a problem with the vehicle stopping on herShe
called in to the service department for assistance and was instructed to take the vehicle to the location she purchased it from so we could diagnose the issue and correct itMrs*** stopped in on a Saturday and didn’t want to leave the vehicle to go to the shop on MondayThe employees at the location looked at the vehicle and found loose battery connections so they tightened them for herShe proceeded to take the vehicle homeThe Service Manager and General Manager have made several attempts to help the customer and asked her to bring her vehicle in so we could fix it for her at absolutely no chargeThe customer still hasn’t brought the vehicle in service as of todayTell us why here

AutoMAXX stands behind its reputation and we strive to ensure customer satisfaction. AutoMAXX prides itself in selling quality used vehicles and at the time of purchase, customers have the opportunity to look over and test drive the vehicle they are purchasing to ensure they are happy with
their selectionAll vehicles are sold with a free month mile limited power train warranty at no charge to the customer. Mrs.*** purchased her vehicle on 12/26/and was out of mileage warranty by March She has had us work on her vehicle several times which have been no more severe than preventative maintenance related issues and are typical of owning any vehicleNowhere in the AutoMaxx policy does it state that we will trade the customer out due to repair issues when the customer is out of warrantyWe have been in contact with Mrs*** and gave her options to help continue our relationship together and she expressed how happy with the outcomeTell us why here

Complaint: ***
I am rejecting this response because:
II have called multiple times my cell phone records would prove it, I keep getting the run around with no solution.
Regards,
*** ***

Dear Sir or Madam,
AutoMaxx prides itself in selling quality
used vehicles AutoMaxx stands behinds
its reputation and we strive to ensure customer satisfactionAutoNow has
reached out to *** *** and we are happy to report Mrs*** complaint has been
resolved

Automaxx offers a large variety of inventory, with several hundred models to choose from, at our DFW locationsWe do appreciate Mr*** business and agree he has been a great customerAlthough Mr*** is eligible for our upgrade program, down payments and payment amounts are
determined based on a variety of factors, including, but not limited to sale price, year make and model, credit worthiness, and specific underwriting conditions must be met. Mr*** viewed some inventory, but unfortunately only showed interested in one specific vehicleThe finance terms for the vehicle Mr*** desires are not possible & The length of the loan would exceed our maximum finance terms. Due to Mr*** reluctance to consider other vehicles, we informed him of the finance terms that would allow us to finance that specific vehicleWe do wish Mr*** will reconsider and allow us the opportunity to show him our current inventory and find an available vehicle that will meet his desired payment expectationsPlease feel free to reach out to any of our locations to discuss our current inventory and finance options available

Dear Sir or Madam, Mr*** purchased his GMC Yukon from Automaxx on 02/19/At this time, he did put $at the time of purchase, and a remaining balance of $was deferred until 02/25/This down payment and “pick up” balance would be reflected on his contractA receipt
was provided at the time the original down payment was paidAs stated by Mr***, the vehicle was checked into service on 09/05/until 09/23/At that time some of the repair work was fixed at no cost to the customer out of good faith, even though he had passed his month mile limited power train warranty by quite a bitThe remaining repairs totaled $560.00, which was broken down for Mr*** into a small 0% interest side noteThis entailed a $down payment due at the time of pick up, and the remaining $balance was broken into $payments (Biweekly installments) beginning 10/6/Mr*** made his final payment towards repairs on 02/27/During the time of service and shortly thereafter, Mr*** maintained his payments on a timely bases; however Mr*** began to fall behind on his payments 04/At that time, payments became very sporadic, as well as contact with Mr*** became less and lessThe notes indicate Mr*** stated he was behind on payments due to incarceration in May and again in July. Additionally, there were several broken arrangementsThere was one entry in April, where Mr*** mentioned the unit was overheating but declined to be transferred to serviceHe stated he was fixing the vehicle on his ownAt the time of repossession, Mr***’s past due balance had exceed $(bi weekly payments past due) and thefore we were forced to excerzied our rights as outlined in the Motor Vehicle Retail Installment Contract and decision and close his account for nonpayment, which included the recovery of our vehicle through repossessionIt is unfortunate that Mr*** had to wait to gather his personal items; however vehicles are kept offsite at a secured facility and this process does take time depending on the number of items in a customer’s vehicleDuring this time, Mr*** became very loud and irate, cursing, name calling and threatening employees in the office, causing a scene in front of other customers as wellAutomaxx prides itself in selling quality used vehiclesAutomaxx stands behinds its reputation and we strive to ensure customer satisfaction. Again it is unfortunate Mr*** is not happy with his experience with Automaxx, however Automaxx did exhaust every effort to assist him and work with him, including service assistance and a 0% interest free service payment plan to help relieve him of the expense at one timeAdditionally, collection efforts were exhausted to reach Mr*** before decisioning to secure our vehicle, giving Mr*** every possible opportunity to make payments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I, *** would like to apologize this 14th Day of August 2017, to Auto Maxx .Goodeven how are you doing will I have
spoking with Auto Maxx and they informed me that they will be fixing my truck up for me and they going to resolve my problem I know when I send that at I was very upset and they understood that and didn't want that to happen they did apologize to me and said we want good people like you to keep coming to us and also informed me there be No more promble with my truck at all.They are trying to work with me and go from there.Thank you for the time Deepest Regards,*** ***