Auto Zone

To Whom It May Concern:

My name is ***, and on Thursday, December 2nd, 2020, I bought a car battery for my 2015 *** (Store Location #***, Register No. , transaction #***, receipt number ***). The store mechanic/employee changed the battery himself, which resulted in three short circuits to occur with the battery; the car started fine, but the "check engine/motor" light came on as soon as I drove off store's parking lot. Unfortunately, I was not able to turn around to the store at that moment.

I returned to the store three days later. They put the computer on the car to check the problem, but nothing was detected. A store employee turned the light off and instructed me to return in the case that the light came back on; he told me that if anything that had happened in the parking lot, so I went home.

About eight days later, I tried to use the car, but it was not starting. This is a vehicle that is not used often, which is why I did not notice this issue sooner. I return to the store, which then a manager with the name of ***, tells me that it needs a diagnostic test. I take my vehicle to the *** that is a three-minute drive from my house (I do not take it to the *** dealer because of my busy schedule). Ms. assures me that *** is fine.

At the diagnostic test, I am told that they have called the *** dealership, and that it is impossible that the car was damaged by the three short circuits that occurred when the battery was changed. I called the *** dealership myself because I wonder how is it that they are able to provide a diagnostic without having the vehicle; *** tells me to provide the name of the person that helped over the previously, as they do not give diagnostic results without having the car.

I call the Store Manager, ***, to ask who she spoke with at the dealership. She tells me it was ***. When I call ***, they say that this person is the manager, and that diagnostics are not given over the phone and that he has not spoken with anyone either. At the dealership, they find that who spoke with Ms. spoke with someone who is a previous Auto Zone employee. This person worked in sales at Auto Zone, so it is confusing as to why Ms. and this other person say that the car could not be damaged by the short circuits.

I speak with Ms. again, and she denies what she had previously told me regarding her conversation with the person at the *** dealership. She also says that Auto Zone is not responsible for the damaged vehicle, that this was my problem and that she did not care, and before hanging up the phone, she said I could find an attorney, but that they were not going to fix my car.

They did not honor thier word I was lied to and I feel like it wasn't right to Be lied to when I drove over 20 miles to get The part I needed
I bought some spark plug wires for a 8 cylinder truck on June the 8 th 2019 they sold me a box with 7 in it but I didn't realize until I got home and I called and talked to a guy named *** he told me I could come up there and get one of them and I drove over 20 miles to and when I got there they told me something totally different and didn't honor thier word they lied to me and I feel like that weren't very professional on thier part

My battery warranty was no honored. Receive a part of less quality due to price increase since original purchase date.
I purchased battery no. 34-AMG (740CCAs and 925CAs) in 01/2015 for 155.00. The battery died on 9/4/17 and was replaced by warranty on 9/5/17. However the manager gave me battery no. 35-AGM which only has (680CCAs and 810CAs). The current battery which matches the specs of my original is 78-AGM. I tried explaining to the manager that I wanted the same SPECs, he then told me I would have to pay the difference.

I think that is poor practice, if I was told by the store in 2015 to by the best battery for winter, why did I get less of a winter battery as my warranty replacement.

Contacting the regional office in Fayetteville, NC has been unsuccessful, even with leaving messages over the past week.

Please help me resolve this issue.