Ashnick Kennel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11251356, and find that this next step is satisfactory to me, as long as I receive the $in a reasonable period of time, two weeks I will consider this matter closed once the check has cleared.A check can be mailed to my address at; [redacted] LaneFoster City, CA Regards, G [redacted] ***

Customer did not purchase car from Toyota of Santa MariaCustomer tampered with vehicle and ran into issues afterwardsToyota of Santa Maria performed goodwill repairs for customer for freeAfter more issues from customer occurred, Toyota of Santa Maria needed to charge a diagnostic fee in order to see what all of the issues were

03/23/ To whom it may concern, After reviewing the complaint/concern of the customer who was interested in purchasing our Lexus GX470, we sincerely apologize to this customer who took valuable time out of his day to complete a transaction with us There was a misunderstanding in regards to priceThe customer wanted a price of $25,out the door (all fees included), and certain items fixed/repaired on the vehicleUnfortunately, we could not sell this vehicle for $25,(out the door), but we were willing to sell this vehicle for $25,(plus fees) and fix all of the particular items that the customer requested be fixed Unfortunately, we were not able to complete this transaction as we could not come to an agreement on selling price and the customer left The customer has requested to be reimbursed $for their expenses/time and we will gladly cover the $expense requestOnce again, we do sincerely apologize Thank you for your time, Toyota of Santa Maria

Complaint: 10677556
I am rejecting this response because:My car has not got fix no body has called from Toyota of Santa maria .......I am responding in regards to the letter I receive from Revdex.com Toyota did not fix my car my running day light still don't work Toyota wanted to charge me to fix the problem on my car that is covered by the factory warranty. no body has tampered with my vehicle the only place that work on my car was Toyota of Santa maria they did not fix the problem......the services manager told me that because I did not buy the car from them they could not help me with the factory warranty.......the services rider bobby was so rude to me and laugh at me .........the only thing I want is to get my car fix under factory warranty.Fix the problem under factory warranty or give me the part and ill install it multi faction switch head light switch
Regards,
[redacted]

Customer did not purchase car from Toyota of Santa Maria. Customer tampered with vehicle and ran into issues afterwards. Toyota of Santa Maria performed goodwill repairs for customer for free. After more issues from customer occurred, Toyota of Santa Maria needed to charge a diagnostic fee in order...

to see what all of the issues were.

03/23/16

To whom it may concern,

After reviewing the complaint/concern of the customer who
was interested in purchasing our Lexus GX470, we sincerely apologize to this
customer who took valuable time out of his day to complete a transaction with
us.
There was a misunderstanding in regards to price. The
customer wanted a price of $25,500 out the door (all fees included), and
certain items fixed/repaired on the vehicle. Unfortunately, we could not sell
this vehicle for $25,500 (out the door), but we were willing to sell this
vehicle for $25,500 (plus fees) and fix all of the particular items that the
customer requested be fixed.
Unfortunately, we were not able to complete this transaction
as we could not come to an agreement on selling price and the customer left.
The customer has requested to be reimbursed $84.00 for their expenses/time and
we will gladly cover the $84.00 expense request. Once again, we do sincerely apologize.

Thank you for your time,
Toyota of Santa Maria

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11251356, and find that this next step is satisfactory to me, as long as I receive the $84 in a reasonable period of time, two weeks.  I will consider this matter closed once the check has cleared.A check can be mailed to my address at;[redacted] LaneFoster City, CA 94404
Regards,  
G[redacted]