Appletime Child Care Inc.

I
do not want to go back and forth with he said she said.   Barbizon’s policy is to transfer students to
the closest Barbizon available after the request from the customer.  Payments continue monthly as were stated in the
enrollment agreement which customer has adhered to. 
I spoke to the Barbzon in Dallas and the classes are taught in the city
of Grapevine which is within 30 miles of Carrollton.  There are classes currently available along with a
brand new class that will be starting in April. 
We have done everything that was asked of us in accordance with the
enrollment agreement.  There is not much
more we can do to accomadate the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The material represented is not actually factual.  On three occasions a representative from Barbizon has informed me and my wife that we cannot transfer the file to the [redacted] location so my daughter can continue until the all monies have been paid.  The most recent contact was with one [redacted] who ended up hanging up on me during the course of the call.  She was emphatic that we could not continue classes until all monies were paid.  It would be nice if what Mr [redacted] states is true.  But the fact remains that we have been paying for a service that is materially not available to us.  We have made attempts in good faith to arrange for my daughter to continue her classes, however staff at Barbizon are not providing any method of access.  I have personally called 4 times and only 1 time have I reached a person directly.  All other times I have been specific in leaving my cell number as a call back number.  I have no messages from Barbizon.   The comments made by a Barbizon representative at the [redacted] location were instrumental in our decision to sign the contract.  She was a designated representative of Barbizon and acted on their behalf.  She obviously has signing authority.   Legal precedent supports my contention here.  At my convenience I have made an attempt before my response here to discuss this with Mr [redacted].  I have called during normal business hours (PDT)  and received no live person on the phone.  I have left my number for a return call.   
Regards,
[redacted]