Appalachian Lawn Care & Snow Removal

In response to [redacted] Complaint ID [redacted] On the signed agreement it states the payment termsPayment Terms: Deposits: minimum 25% of moveMinimum deposit: $50% of balance will be collected at pick up by carrier in Postal Money Order, or Cash(carrier may hold the right to collect up to 70% of balance at pick up) Remaining balance is due at delivery to carrier in full by Postal Money Order, or cash prior to unloading household goodsIf payment is not made in full at delivery prior to unloading, the carrier holds the right to place goods in storage until payment is made in full including storage and re-delivery feesThe carrier is expecting to get paid cash or money orderIt was the discretion of the carrier to include a 3% surchargeThe carrier will accept credit cardsWe advise all customers to pay cash or money order

In response to [redacted] complaint ID # [redacted] On July **, we advised the customer that the agent carrier is not obligated to pick up the armoire because the customer signed a revised estimate that did not include the armoireThe customer stated that they will not pay the remaining balance until the armoire is movedWe are working diligently to get this problem solvedThe agent carrier is looking to move the armoire soonBut the bottom line is that the customer agreed to a different inventory list with the agent carrierIf the customer does not pay the remaining balance it will delay the delivery of the household goods

2nd response to [redacted] complaint ID # [redacted] On the signed agreement it states that the move may take up to business daysThese estimated windows begin on the shipper’s first available delivery date"Based on the load size and mileage of your move, delivery may take anywhere from 1-business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of GodEstimated delivery spreads: 0-miles: 0-days501-miles: 1-days1001-miles: 2-days1501-miles: 3-days2001-miles: 4-days2501-miles: 5-daysThese estimated windows begin on the shipper’s first available delivery dateGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locationsMoves that are picked up outside of their respected pick up dates, due to delays, are eligible for compensation of up to $per day depending on the number of days late the customer was servicedCustomer is not eligible for a refund of the deposit for moves picked up outside of their respected pick up dates." Alliance Moving Services is not liable for any delays or expenses resulting from the carrierWe can provide assistance to help resolve any issues between the customer and carrier "Alliance Moving Services IncMC: is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employeesAlliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God."

Revdex.com:At this time, I have not been contacted by Alliance Moving Services Incregarding complaint ID [redacted] .Sincerely, [redacted]

In response to [redacted] Complaint ID: [redacted] *** [redacted] The customer paid for cubic feet of space for the moveIf the customer knew he had a fully packed 16x8xPODHe should have paid for 1,cubic ft of spaceAbove are the details of what the customer orderedThe customer had more items and were charged accordinglyWe are an authorized moving brokerIt is stated on our website and on the signed contractTerm #of contract "Alliance Moving Services Inc**: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employees." Alliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When you agree to a two day window, you expect it to be done in working hoursBoth days they arrived later than they had indicated and left at times that are not within business hoursMay ***, they left at 9:PM and May ***, they wrapped up at 11:PMThis should be communicated to the customer that when they sign up for a two day window it's any time between the hours windowMy original complaint also expressed my dissatisfaction in regards to the attitude of the [redacted] being inappropriateThis was not at all addressed by the business.Furthermore, while everything arrived (late), the tv and sound system was damaged, the kitchen table (family heirloom) was scratched, and the items the movers disassembled were not reassembled as stated in the contractI would like a discount as the movers are not responding to my inquiries In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

2nd response to [redacted] Complaint ID: [redacted] [redacted] ffThe agreement also states the weight and volume of the move that was reservedThe customer reserved 5,lbs / cubic feet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The fact that alliance never told us about the 3% charge or even mentioned there may be a possible charge is not good business practiceBeing dishonest with customers is also not very appropriate for a business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That's fineI give upThey will tell you anything to get that electronic signature and down paymentI was told by [redacted] , who is no longer with the company that they were flexible with the dateLesson learned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In response to Aleta Clardy complaint ID # [redacted] Term #of the signed agreement states: “Alliance Moving Services IncMC: is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employeesAlliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.” The carrier assumes all responsibility for shipping of the household goodsThe carrier will pay the customer $fo r every day after the business days of the FADD (First Available Date of Delivery)The FADD was set to This means that the carrier has business days from to deliver the goodsIf it is later than the business days the customer will be compensated $per day for late deliveryTerm #of agreement states: Based on the load size and mileage of your move, delivery may take anywhere from 1-business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of GodEstimated delivery spreads: 0-miles: 0-days501-miles: 1-days1001-miles: 2-days1501-miles: 3-days2001-miles: 4-days2501-miles: 5-daysThese estimated windows begin on the shipper's first available delivery dateGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locationsMoves that are picked up outside of their respected pick up dates, due to delays, are eligible for compensation of up to $per day depending on the number of days late the customer was servicedCustomer is not eligible for a refund of the deposit for moves picked up outside of their respected pick up dates

In response to [redacted] complaint ID: [redacted] Customer was picked up on June **, The customer states that the First Available Date of Delivery was October **, The agent carrier has up to business days from Oct [redacted] to perform the delivery on timeTerm #of the agreement states: "Based on the load size and mileage of your move, delivery may take anywhere from 1-business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of GodEstimated delivery spreads: 0-miles: 0-days501-miles: 1-days1001-miles: 2-days1501-miles: 3-days2001-miles: 4-days2501-miles: 5-days.These estimated windows begin on the shipper’s first available delivery dateGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locationsMoves that are picked up outside of their respected pick up dates, due to delays, are eligible for compensation of up to $per day depending on the number of days late the customer was servicedCustomer is not eligible for a refund of the deposit for moves picked up outside of their respected pick up dates."

In response to *** *** complaint ID: *** The customer had required to be moved on July **, or July **, Alliance Moving Services is an authorized moving brokerOn the contract it states: "Alliance Moving Services IncMC: *** is authorized by the Federal Motor Carrier Safety
Administration (FMCSA) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employeesAlliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God." The estimates for delivery can take from 1-business daysOn the contract it states: "Based on the load size and mileage of your move, delivery may take anywhere from 1-business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of GodEstimated delivery spreads: 0-miles: 0-days501-miles: 1-days1001-miles: 2-days1501-miles: 3-days2001-miles: 4-days2501-miles: 5-daysThese estimated windows begin on the shipper’s first available delivery dateGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations." All of the issues described by the customer were in the signed agreementThe customer agreed to all terms and conditions on the contract

In response to *** *** Complaint ID# ***The customer made a reservation on August **, 2015.In addition, the cardholder signed a contract agreeing to all terms and conditions.We are a booking agency and it is stated on our website and on the signed agreement.Term #of the contract
states:“Alliance Moving Services IncMC: *** is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employeesAlliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.”

In response to *** *** complaint ID # *** The customer was picked up on June **, The customer was delivered August *, Customer needs to call carrier for compensationAlliance Moving Services did not deliver customer lateAlliance Moving Services cannot be held liable for
delaysTerm #of the contract states: Alliance Moving Services Inc**: *** is authorized by the *** *** *** *** *** (***) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employeesAlliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:It is now July *** and I still do not have one stitch of my items It is boxes that I called and requested on June *** This means it is now days later since I requested my items How do you explain this time frame? Under what weather conditions would this happen I hired Alliance Moving and Storage and I hold you responsible because you should be using movers with a good reputation Never was I told that I would have to wait days for my items And I still don't have them to date They even told your customer service representative that it would be delivered between June ** - June ***It's now days after thatI am very worried now Where are my items? They told me that someone would call me one day before delivery No callNo items delivered days later? How do you justify this?e Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although the carrier supplied you with the information that they will call either you (Alliance Customer Service) or me (customer to compensate me $per day after the *** business day, he has not done either Further, they gave me information that my shipment would be here either 8/* or 8/* Upon my contacting them again on 8/*, they have now given me new dates of 8/**-8/** I don't know what to believe anymore because each time they are called, they respond with "it's going to be there next week.) Since I booked this job through Alliance, I truly believe your followup with the carrier would have shown good faith I only get shifted with new answers whenever I call, yet I have not received a stitch of my belongings as of yet.At this point, they should deliver my items to me at no charge...because we are well past days from June *** when I called requesting my items
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Alliance Moving Services Inc. regarding complaint ID ***. I am sorry for the delayThe family was gone on a long vacation without much internet access for me.Sincerely,
*** ***

I did speak to *** and am going to get over to the house as soon as possibleWe have been very busy and have intentions of helping her out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to Aleta Clardy complaint ID # *** On the signed agreement it states: “Alliance Moving Services IncMC: is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker.” Term #of the agreement states: “Based on the load
size and mileage of your move, delivery may take anywhere from 1-business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of GodEstimated delivery spreads: 0-miles: 0-days501-miles: 1-days1001-miles: 2-days1501-miles: 3-days2001-miles: 4-days2501-miles: 5-daysThese estimated windows begin on the shipper’s first available delivery date On 7/**/we provided the dates the move will be deliveredBelow is the email sent to the customer: Tuesday, 07/**/Good afternoon ***, This is Kassandra from Alliance Moving ServicesYou called in to request delivery information and as per the carrier your delivery is in transit and you will recieve your items between July ***, The Customer signed an agreement on 05/**/agreeing to ALL terms and conditions of the contract