Andy's Appliance Repair, Inc.

[redacted] was great. He came at the time designated. I was expecting a major repair and a good cleaning was all that was needed. He took the time to show and explain to me how this cleaning is done. Very helpful and thorough.

Absolutely horrible:
This is on a less then 6 month old [redacted] refrigerator Freezer it broke on May 13 2016(Friday)Andy's told us they would be out on Monday, they called Monday, said they were waiting on parts, would be out Wednesday, called Wednesday said they would be out Friday, showed up Friday, with NO parts, worked on fridge said it was junk and [redacted] would need to give us new fridge. Contacted [redacted] said no way it needed to be repaired:
To make the long story short Andy's came out two more times over the course of a month, freezer would work for one day then stop working. after the third repair attempt by Andy's, I contacted [redacted] again to see what could be done, since they only had records from Andy's for the last repair attempt and no records for the first two attempts, then it needed to be repaired.
[redacted] from Andy's called to set up a repair, I told [redacted] they were not coming out again that I was tired of being lied too by Andy's, he stated very rudely if I didn't like it to call [redacted] or [redacted] because that's who sold it to us.
I called [redacted] they lined up [redacted] to come out, they came out, it was a closed system problem, they could not fix it, I called [redacted] and finally received a replacement refrigerator.
Today is July 15, 62 day's since the freezer broke and we just received the replacement refrigerator!
I blame Andy's for being 62 day's without a freezer, had they supplied [redacted] with the repair invoices from the beginning, and showed up timely, I feel it would have been taken care of a lot sooner!
The sad part is we had used Andy's appliance over the years for all of our appliance repair needs, we will not use Andy's again and would not recommend to anyone! Not very professional in handling the situation at all!