Andrew's Garage Door Repair

Review: I called and told Andrew's Garage Door Repair, LLC about my broken spring on my garage door. The lady who attended the call said she would send a technician to check it. The technician came and gave me the estimate including $150.00 for the service call. He also told me that even if I don't use them still I have to pay $150 for the service call! This was never mentioned when I initially called them. So I had to eventually use their service. This is unethical and improper business practice.

I feel that I was cheated and they overcharged me by about $150.00Desired Settlement: I should get a refund of $150.00

Business

Response:

Everyone is made aware of the service call when they call to schedule. The service call is the labor. We don't come out for free. The secretary also writes in the notes what she told the customer and it says in the notes $150 plus parts under your appointment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

That is not correct. This complaint is all about that. I was not told about the $150 service call when I first contact the company. I would have never asked for their service just to come and tell me what the problem is! They clearly trap the customer with an inflated bill and undisclosed service call charge.

Everyone is made aware of the service call when they call to schedule. The service call is the labor. We don't come out for free. The secretary also writes in the notes what she told the customer and it says in the notes $150 plus parts under your appointment

Regards,