We were also contacted by [redacted] on the day of this complaint via email. [redacted] should of followed up with the customer to verify she received her cancellation and is currently working with her and the warranty company to resolve the matter. We apologize for the inconvenience...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I really want nothing to do with them. Is it possible for them to mail me whatever it is? Whether it be a check for the damage cover or the cover itself.
Regards,
[redacted]
[redacted] was at our service department Friday October 22nd and spoke to our service manager [redacted]. He offered, and she accepted, to pay for the rear catalytic converter and to please advise him on how much her mechanic was charging for installation and he would reimburse her for that...
as well. [redacted] emailed [redacted] this morning and asked for $52.00 to pay for the installation.
On 6/29/2016 and 78,131 miles [redacted] brought her Rio to us with a check engine flashing light and complaints of it running rough. Our service department replaced the aftermarket coils #1 and #2 and all 4 spark plugs with Kia manufacturer parts. This cleared the codes and the check engine was no longer on. [redacted] was told that there was converter damage from the condition the car had been running in (prior to service)and from after market coils not performing properly. The manufacturer warranty on the converter was denied due to aftermarket parts installed on the vehicle.On 8/1/2016 and 78,615 miles Chris Curry, after much back and forth with Kia, was able to get warranty approval per our DPSM for Kia. The vehicle left with no codes and running properly.On 10/19/2016 and 82,500 miles (per customer) [redacted] called our service manager and said she had taken the Rio to an independent shop where she was told the manufacturer's coil was bad and spark plugs installed incorrectly and that she would need a rear converter. The Kia parts installed have a 12 month/ 12,000 mile warranty and would of been replaced free of charge (if they were defective and she had returned to any Kia service department). There is only one way to install spark plugs so they could not have been installed improperly and the vehicle would of left our service department running properly.Out of goodwill Chris Curry agreed to reimburse [redacted] for the cost of the rear converter, although the car left our dealership both times running properly. She agreed to this and was given a check for the converter and emailed the labor amount of $52 to Chris for reimbursement.
I spoke with our Service Manager concerning this complaint. The seals are considered a wearable item and would not be covered under any warranty. The service advisor was trying to locate Ms. [redacted]' original paperwork from 2009 since she had misplaced her copies. She also has...
updated the customer information for her remaining manufacturer powertrain warranty with Kia. We apologize for the confusion, miscommunication, and poor customer service. We would like to reimburse Ms. [redacted] for her back seat cover. Please contact [redacted], our service manager, at your convenience.
We were also contacted by [redacted] on the day of this complaint via email. [redacted] should of followed up with the customer to verify she received her cancellation and is currently working with her and the warranty company to resolve the matter. We apologize for the inconvenience...
and lack of communication to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I really want nothing to do with them. Is it possible for them to mail me whatever it is? Whether it be a check for the damage cover or the cover itself.
Regards,
[redacted]
[redacted] was at our service department Friday October 22nd and spoke to our service manager [redacted]. He offered, and she accepted, to pay for the rear catalytic converter and to please advise him on how much her mechanic was charging for installation and he would reimburse her for that...
as well. [redacted] emailed [redacted] this morning and asked for $52.00 to pay for the installation.
On 6/29/2016 and 78,131 miles [redacted] brought her Rio to us with a check engine flashing light and complaints of it running rough. Our service department replaced the aftermarket coils #1 and #2 and all 4 spark plugs with Kia manufacturer parts. This cleared the codes and the check engine was no longer on. [redacted] was told that there was converter damage from the condition the car had been running in (prior to service)and from after market coils not performing properly. The manufacturer warranty on the converter was denied due to aftermarket parts installed on the vehicle.On 8/1/2016 and 78,615 miles Chris Curry, after much back and forth with Kia, was able to get warranty approval per our DPSM for Kia. The vehicle left with no codes and running properly.On 10/19/2016 and 82,500 miles (per customer) [redacted] called our service manager and said she had taken the Rio to an independent shop where she was told the manufacturer's coil was bad and spark plugs installed incorrectly and that she would need a rear converter. The Kia parts installed have a 12 month/ 12,000 mile warranty and would of been replaced free of charge (if they were defective and she had returned to any Kia service department). There is only one way to install spark plugs so they could not have been installed improperly and the vehicle would of left our service department running properly.Out of goodwill Chris Curry agreed to reimburse [redacted] for the cost of the rear converter, although the car left our dealership both times running properly. She agreed to this and was given a check for the converter and emailed the labor amount of $52 to Chris for reimbursement.
I spoke with our Service Manager concerning this complaint. The seals are considered a wearable item and would not be covered under any warranty. The service advisor was trying to locate Ms. [redacted]' original paperwork from 2009 since she had misplaced her copies. She also has...
updated the customer information for her remaining manufacturer powertrain warranty with Kia. We apologize for the confusion, miscommunication, and poor customer service. We would like to reimburse Ms. [redacted] for her back seat cover. Please contact [redacted], our service manager, at your convenience.