America's Tire Company - all area stores

When the customer came in for the first time the tire was destroyed, we had never worked on the vehicle before. The existing lug nuts were destroyed! It took us minutes to remove five lug nuts. These particular lug nuts are factory unique, and we did not have lugs in stock that
we could re-install the wheel cover. The old lug nuts could not be reused. We did have lug nuts that could be installed on the car to install the "wheel" back on the car. We searched for the customer by phone at three dealerships and could not find the factory lug nuts in stock. There was no other choice than to install the wheel without the "Hubcap". At any time during this process we were never told to stop service for any reason by the customer.Prior to the customers letter to you we had already verbally extended the refund for lugs and certificate coverage. If the customer would like to purchase a tire elsewhere I will also extend a full refund for the returned tire in good condition. Americas Tire did the right thing by the customer to keep them safe

I am rejecting this response because: America's Tire sold me a tire, lugs, and a warranty on four tiresI paid upfront because that is there policyMy wife and I was asked if we were going to stay while they work on the car we said no we were going to leaveWe went home and nobody called to inform us about not having the lugs to fit my wife's carWe were not given the option to give permission for America's Tire to put on substitute lugs and leave off he hubcap on my wife's car.I dropped my wife off to pick up her car and the services, which she paid for was not completedThis upset my wife very much to leave without her hubcap.I requested from the Regional Manager to be refunded for the five lug nuts and warranty and he agreedI will be going to Americas Tire for refund

Customer refunded, all handled!