Amenity One, L L C

I ordered a bath and body set (shampoo, conditioner, lotion, 4 soaps, 2 lip balms, loofah), because I had received a trial set of their products while staying in a hotel, and loved them. However, after using the shampoo and conditioner for about a week, my hair became very dry and started falling out. After contacting customer service, I was told that these were not the same products that I had used during my hotel stay (they don't even sell those). I was told that I could return the products for a refund. I had to pay the shipping and handling to return them (most companies cover this expense when a customer is not satisfied with their products). After Gilchrist & Soames received the return, I was not credited the full purchase amount. When I questioned this, I was told that I was charged for the bar of soap (I had already used) and the loofah (tiny, cheap loofah that tore up the first time I used it, so I had thrown it away) that I didn't return. The out of pocket, return shipping cost plus the charge for the soap and loofah, totaled right at $20. I think it is ridiculous that the quality of these products was so terrible that I had to return them, and it cost me $20! The customer service I received (from [redacted]) regarding this matter was terrible!