I am writing in response to case ID [redacted] in regard to alleged bed bug infestation We understand the frustration they must have felt when they learned of bed bugs in their unit; no one wants to move in to a new home and immediately encounter problems In order to right the wrong, we called our exterminator, Beds Be Gone and they came out in the next couple of days They tested positive for bed bugs in the unit so they treated of treatments The second treatment showed no activity, so it was never an infestation We did, however, pay for all three treatments and waived their rent for October for their inconvenience We apologize immensely for this experience and will be sure to make the rest of their time with our company an enjoyable oneJenn L [redacted] Regional Manager Athena Real Estate Services, LLC Phone: 317-713-Fax: 317-375-www.indyliving.info
I am writing in response to case ID [redacted] in regard to alleged bed bug infestation We understand the frustration they must have felt when they learned of bed bugs in their unit; no one wants to move in to a new home and immediately encounter problems In order to right the wrong, we called our exterminator, Beds Be Gone and they came out in the next couple of days They tested positive for bed bugs in the unit so they treated of treatments The second treatment showed no activity, so it was never an infestation We did, however, pay for all three treatments and waived their rent for October for their inconvenience We apologize immensely for this experience and will be sure to make the rest of their time with our company an enjoyable oneJenn L [redacted] Regional Manager Athena Real Estate Services, LLC Phone: 317-713-Fax: 317-375-www.indyliving.info