All Seasons

I want to tell you about the great service we got from All Seasons , Inc in Tacoma, Wa. We are remodeling son’s home and he needed a new furnace. We choose to get a Heat Pump/furnace. I had several heating companies come out. We were most impressed with the All Seasons, Inc. Their sales advisor was Rick. He spent several hours explaining the whole procedure, wrote up the bid right then and there. We also had a Heat Pump Conversion rebate from our electric power company and he knew all about it. He used that rebate plus gave us a senior discount without us even having to ask. Rick was very knowledgeable and had other great suggestions in our remodeling project. Thank you Rick for such great honest advice.

As I said, we had several companies come out and All Seasons was not the least expensive or the most expensive. We felt that All Seasons was the best one for us and felt they were honest. When I first called for an appointment, I was amazed at how friendly the receptionist was. She gave us an appointment right away and followed up.

As we are remodeling, we needed measurements before the furnace was installed so we could build the right size closet for the new furnace. I called for measurements and again, Robin answered and right away said she would call back. She did in two minutes and said the owner of All Seasons was in the area and he would come right over to advise us. He was there in 10 minutes! Stayed a while, showed us and advised us on placement of some heating ducts and air ducts. Very friendly and helpful.

The install was a few days later. The guys, Nick and Brandon were right on time. They worked very hard on getting everything installed. They knew what they were doing, very friendly too and knowledgeable. I asked them if they liked working for All Seasons and their answer was oh yes, they take very good care of us. I guess that is why all the people we have dealt with from All Seasons are always friendly and happy, they have a good boss and company.

Clean up was perfect, job was done, we are happy. I went to their office to pay them and and again, everyone there was friendly and happy. Yes! I highly recommend All Seasons entire company to anyone needing ac/heating issues and new installs. I will be staying with this company for my future needs!

All seasons installed a heat pump for me in June 16. Last week this area was hit with below freezing temperatures. My heat pump performed great but one morning I heard it making a louder than usual noise on the outside of my home where the pump is positioned. I figured it was a normal operating noise but called all seasons to run it past them. I told the customer service rep, “the machine works great it is just making a loud noise is that normal?” He said, “*** I can have someone out there between 11 and 12:30 today.” Having never answered my question as to whether it is a normal noise or not I figured someone would come out take a listen and leave. Although I had two scheduled pick ups between 11 and 12:30 that day (I work as a taxi driver) I told him ok I’ll be here. 12:30 came and went with no sign of all seasons showing up so I called and spoke with the same man who said, “it’ll be 1.” I asked the person on the phone at that time, “do I have to be here? I’ve missed two pick ups already.” He said, “no but. We will need access to your house.” I stayed. The worker showed up at 1:15 I said, “the machine works fine but it made a loud noise is that normal? He said, “yes that is how it is supposed to operate in this cold weather it defrosts itself that way.” He never asked me if I wanted a diagnostic test or told me I was getting one I had no clue he was going to perform any service nor did I know he was the time that he was “running a diagnostic test.” About an 35 or 45 minutes later he knocked on my door and said I owed $132 I said I what? I had no idea you were charging me I then said it’s the holidays I don’t have that money laying around I mean I had this pump installed on tpu low income assistance program. “If you can knock fifty bucks off I may have enough in my account to pay.” He said let me check, he called spoke with the owner and said he was informed not to take anything off

A REFERRAL to All Seasons was given to me. At my request, the company sent a salesman out to discuss putting in a new furnace. I am a single women who knows little to nothing about furnace/air conditioning units and was relying upon the honesty of the salesman and All Seasons. I specifically told him that I DID NOT need air conditioning - only a furnace because I have a window air conditioner. He emphatically told me that the units came with BOTH air conditioning and heat and that I could not purchase only a furnace - the system had to come with both, heat and air conditioning. There was no such thing as just a heating unit. They installed a 2.5 ton Carrier unit for a 1976 double-wide trailer (1200 sq. ft.) that I live in! I paid them $9,530.99. I live on Social Security. Also, on the back of the salesman's business card was a "referral statement." The person who referred me to All Seasons was to get $100 for the referral. I tried a minimum of six to seven times to get the $100 sent to the people who referred me, but to no avail! They never returned my phones calls or they kept telling me that they could not find a record as to where the referral people had ever done business with All Seasons. That was never stated on the "referral statement" on the back of the business card. To-date, no $100. The people who referred me to All Seasons recently (four days ago) called All Seasons to have installed a new furnace (as their heating system went out) and the person they spoke to was extremely rude stating they were, "too busy." I will be posting this on Yelp and every other media who provides reviews.