All Furniture Services

Review: I did business with AFS Services to have them deliver and then restore a chesterfield sofa. The restoration involved installing new buttons on a chesterfield sofa, which had come undone prior. I was assured on July [redacted] that “Yes buttons will not be a problem.” However, the buttons kept coming undone. Thus, the emails between AFS Services and I support that the work by AFS Services was not properly done. As a result, they came back several times after the initial repair to reinstall the buttons.. Finally, on January [redacted] I made my last attempt to work with them. I spoke with their manager, who over the phone was verbally abusive to me. Therefore, I asked him to speak to me in a professional manner, but I had to end the call as he was not able to speak to me appropriately. He followed up with both a voice mail and then an email (see attached) that were both inappropriate. I am asking for a full refund as they have not met their 5 year guarantee as stated on their website which guarantees their work during this period of time. In the meantime, I have not done business or contacted them since my phone call on January [redacted]. Moreover, I would like to bring to your attention that their guarantee is what I agreed upon. As a customer, I have put my trust in them. Please fell free to phone me if needed.Desired Settlement: Please refund me for an appropriate sum

Consumer

Response:

At this time, I have not been contacted by All Furniture Services regarding complaint ID [redacted].

Sincerely,