Initial Business Response / [redacted] (1000, 17, 2016/01/25) */ Contact Name and Title: Maria L [redacted] manager Contact Phone: Contact Email: [redacted] @comhs.org COMMUNITY CARE NETWORK [redacted] M.D [redacted] XXXXX-XXXX Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX Incident on 12/01/ MRN XXXXXXXX Patient made her appointment over phone on 11/20/she did not provide insurance informationPatient then came in for her appointment on 12/1/2015, she then presented with her driver's license and her [redacted] insurance card and was given a registration form to fill out while her demographics and insurance information was being entered into our EMR (electronic medical records) Her insurance card, driver's license and her registration form was scanned into our EMR, her cards were given back to her and her registration form was put into our security box for shredding after it was scanned We verify insurance electronically, after her eligibility was verified it showed that she was assigned to a Dr [redacted] Patient was then notified that she was already assigned to a different doctor and risked the possibility of her claim not being paid and she could end up being responsible for the balanceShe then confirmed that she was assigned to Dr [redacted] and stated she wanted to see a cardiologist not another primary doctor, being that Dr [redacted] is an internal medicine doctor Her appointment was then canceledPatient wanted her registration form and her copy of identification cards back, at that time patient was told that her driver's license, insurance card and her registration form was scanned and her registration form was put into our security container to be shredded and cannot be retrieved since it is a locked container A couple of days later patient called back to request all her information be returned to her including her registration form, she was reassured that we do not keep no paper copies of anyone's information, she was not satisfied with that answer and threatened to call police if we did not give her the information she requested back to her Maria L [redacted] OFFER: Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, at the cancellation of the appointment in the office, I leftThe clerk is lying when she says it was explained to me about a security container (if that was the case, I might not have been so concerned about my information being in their office), at NO TIME DID ANYONE MENTION A LOCKED SECURITY CONTAINER.It was later in the evening that I thought about my information being at this office and I called, I never got an answerI started calling early the next morningAfter identifying myself I asked to speak with Rosa, the lady I had talked with the day before, at first they tried to give me the run around, she (Rosa) was helping someone and would call me back, I told her I would holdWhen Rosa came to the phone I told her who I was and that I wanted my information returned, she hemmed and hawed and says that the information had been entered into the computer and they did not keep the original papers [redacted] NEVER SAID ANYTHING ABOUT PAPERS BEING ENTERED INTO A LOCKED SECURITY CONTAINER BUT SHE DID SAY THEY WERE SHREDDEDI just don't believe they were ever shredded.I will continue be leery of this office and their proceduresI will also continue to check my credit report for any suspicious activity
Initial Business Response /* (1000, 17, 2016/01/25) */
Contact Name and Title: Maria L [redacted] manager
Contact Phone: 219.554.4081
Contact Email: [redacted]@comhs.org
COMMUNITY CARE NETWORK
[redacted] M.D.
[redacted]
[redacted] XXXXX-XXXX
Phone: XXX-XXX-XXXX
Fax:...
XXX-XXX-XXXX
Incident on 12/01/2015
MRN XXXXXXXX
Patient made her appointment over phone on 11/20/2015 she did not provide insurance information. Patient then came in for her appointment on 12/1/2015, she then presented with her driver's license and her [redacted] insurance card and was given a registration form to fill out while her demographics and insurance information was being entered into our EMR (electronic medical records).
Her insurance card, driver's license and her registration form was scanned into our EMR, her cards were given back to her and her registration form was put into our security box for shredding after it was scanned.
We verify insurance electronically, after her eligibility was verified it showed that she was assigned to a Dr. [redacted] Patient was then notified that she was already assigned to a different doctor and risked the possibility of her claim not being paid and she could end up being responsible for the balance. She then confirmed that she was assigned to Dr. [redacted] and stated she wanted to see a cardiologist not another primary doctor, being that Dr. [redacted] is an internal medicine doctor.
Her appointment was then canceled. Patient wanted her registration form and her copy of identification cards back, at that time patient was told that her driver's license, insurance card and her registration form was scanned and her registration form was put into our security container to be shredded and cannot be retrieved since it is a locked container.
A couple of days later patient called back to request all her information be returned to her including her registration form, she was reassured that we do not keep no paper copies of anyone's information, she was not satisfied with that answer and threatened to call police if we did not give her the information she requested back to her.
Maria L [redacted]
OFFER:
Initial Consumer Rebuttal /* (3000, 19, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, at the cancellation of the appointment in the office, I left.. The clerk is lying when she says it was explained to me about a security container (if that was the case, I might not have been so concerned about my information being in their office), at NO TIME DID ANYONE MENTION A LOCKED SECURITY CONTAINER.It was later in the evening that I thought about my information being at this office and I called, I never got an answer. I started calling early the next morning. After identifying myself I asked to speak with Rosa, the lady I had talked with the day before,
at first they tried to give me the run around, she (Rosa) was helping someone and would call me back, I told her I would hold. When Rosa came to the phone I told her who I was and that I wanted my information returned, she hemmed and hawed and says that the information had been entered into the computer and they did not keep the original papers. [redacted] NEVER SAID ANYTHING ABOUT PAPERS BEING ENTERED INTO A LOCKED SECURITY CONTAINER BUT SHE DID SAY THEY WERE SHREDDED. I just don't believe they were ever shredded. .I will continue be leery of this office and their procedures. I will also continue to check my credit report for any suspicious activity.
Initial Business Response / [redacted] (1000, 17, 2016/01/25) */ Contact Name and Title: Maria L [redacted] manager Contact Phone: Contact Email: [redacted] @comhs.org COMMUNITY CARE NETWORK [redacted] M.D [redacted] XXXXX-XXXX Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX Incident on 12/01/ MRN XXXXXXXX Patient made her appointment over phone on 11/20/she did not provide insurance informationPatient then came in for her appointment on 12/1/2015, she then presented with her driver's license and her [redacted] insurance card and was given a registration form to fill out while her demographics and insurance information was being entered into our EMR (electronic medical records) Her insurance card, driver's license and her registration form was scanned into our EMR, her cards were given back to her and her registration form was put into our security box for shredding after it was scanned We verify insurance electronically, after her eligibility was verified it showed that she was assigned to a Dr [redacted] Patient was then notified that she was already assigned to a different doctor and risked the possibility of her claim not being paid and she could end up being responsible for the balanceShe then confirmed that she was assigned to Dr [redacted] and stated she wanted to see a cardiologist not another primary doctor, being that Dr [redacted] is an internal medicine doctor Her appointment was then canceledPatient wanted her registration form and her copy of identification cards back, at that time patient was told that her driver's license, insurance card and her registration form was scanned and her registration form was put into our security container to be shredded and cannot be retrieved since it is a locked container A couple of days later patient called back to request all her information be returned to her including her registration form, she was reassured that we do not keep no paper copies of anyone's information, she was not satisfied with that answer and threatened to call police if we did not give her the information she requested back to her Maria L [redacted] OFFER: Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, at the cancellation of the appointment in the office, I leftThe clerk is lying when she says it was explained to me about a security container (if that was the case, I might not have been so concerned about my information being in their office), at NO TIME DID ANYONE MENTION A LOCKED SECURITY CONTAINER.It was later in the evening that I thought about my information being at this office and I called, I never got an answerI started calling early the next morningAfter identifying myself I asked to speak with Rosa, the lady I had talked with the day before, at first they tried to give me the run around, she (Rosa) was helping someone and would call me back, I told her I would holdWhen Rosa came to the phone I told her who I was and that I wanted my information returned, she hemmed and hawed and says that the information had been entered into the computer and they did not keep the original papers [redacted] NEVER SAID ANYTHING ABOUT PAPERS BEING ENTERED INTO A LOCKED SECURITY CONTAINER BUT SHE DID SAY THEY WERE SHREDDEDI just don't believe they were ever shredded.I will continue be leery of this office and their proceduresI will also continue to check my credit report for any suspicious activity
Initial Business Response /* (1000, 17, 2016/01/25) */
Contact Name and Title: Maria L [redacted] manager
Contact Phone: 219.554.4081
Contact Email: [redacted]@comhs.org
COMMUNITY CARE NETWORK
[redacted] M.D.
[redacted]
[redacted] XXXXX-XXXX
Phone: XXX-XXX-XXXX
Fax:...
XXX-XXX-XXXX
Incident on 12/01/2015
MRN XXXXXXXX
Patient made her appointment over phone on 11/20/2015 she did not provide insurance information. Patient then came in for her appointment on 12/1/2015, she then presented with her driver's license and her [redacted] insurance card and was given a registration form to fill out while her demographics and insurance information was being entered into our EMR (electronic medical records).
Her insurance card, driver's license and her registration form was scanned into our EMR, her cards were given back to her and her registration form was put into our security box for shredding after it was scanned.
We verify insurance electronically, after her eligibility was verified it showed that she was assigned to a Dr. [redacted] Patient was then notified that she was already assigned to a different doctor and risked the possibility of her claim not being paid and she could end up being responsible for the balance. She then confirmed that she was assigned to Dr. [redacted] and stated she wanted to see a cardiologist not another primary doctor, being that Dr. [redacted] is an internal medicine doctor.
Her appointment was then canceled. Patient wanted her registration form and her copy of identification cards back, at that time patient was told that her driver's license, insurance card and her registration form was scanned and her registration form was put into our security container to be shredded and cannot be retrieved since it is a locked container.
A couple of days later patient called back to request all her information be returned to her including her registration form, she was reassured that we do not keep no paper copies of anyone's information, she was not satisfied with that answer and threatened to call police if we did not give her the information she requested back to her.
Maria L [redacted]
OFFER:
Initial Consumer Rebuttal /* (3000, 19, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, at the cancellation of the appointment in the office, I left.. The clerk is lying when she says it was explained to me about a security container (if that was the case, I might not have been so concerned about my information being in their office), at NO TIME DID ANYONE MENTION A LOCKED SECURITY CONTAINER.It was later in the evening that I thought about my information being at this office and I called, I never got an answer. I started calling early the next morning. After identifying myself I asked to speak with Rosa, the lady I had talked with the day before,
at first they tried to give me the run around, she (Rosa) was helping someone and would call me back, I told her I would hold. When Rosa came to the phone I told her who I was and that I wanted my information returned, she hemmed and hawed and says that the information had been entered into the computer and they did not keep the original papers. [redacted] NEVER SAID ANYTHING ABOUT PAPERS BEING ENTERED INTO A LOCKED SECURITY CONTAINER BUT SHE DID SAY THEY WERE SHREDDED. I just don't believe they were ever shredded. .I will continue be leery of this office and their procedures. I will also continue to check my credit report for any suspicious activity.