Alan Webb Auto Group

Ms [redacted] has been contacted regarding this matter by our General Manager, Chris P*** We have since reversed the charges to her credit card as well as contacting the credit card company about damage done to her credit At this point, Ms [redacted] is satisfied with our actions

Subject: RE: Revdex.com COMPLAINT # [redacted] VS ALAN WEBB AUTOMOTIVE GROUPWe made and error on the license platesAnd once we got contacted by this customer we instantly rectified the situation We got a copy of the plates and rose fixed the situation This customer got upset due to this issue, and canceled the warrantyWe told the customer the timeframe and he didn’t like the response.Josh K [redacted] General ManagerAlan Webb Nissan/MitsubishiMichelle D***Alan Webb Auto GroupNE 66th Ave.Vancouver, WA 98661(360) 574- ext***(503) 289-ext***(360) 546- Fax

After the customer returned to Spokane, they took the vehicle to their own mechanic and it was suggested the vehicle needed a new transmission I informed the customer they had purchased the vehicle but the customer requested we put a new transmission in the vehicle The new transmission was not an option so we gave the customer the option to return the vehicle and the customer drove it back to us from Spokane on 6/24/ The vehicle was inspected again with us and there’s no evidence that it needs a new transmission

I have called this customer and left two messages letting her know I was sorry about the issuesI told her I would get a check cut for the $like she is asking and asked if I could do anything elseI am just waiting for her to verify her address to mail the check out to [redacted] [redacted] ** [redacted] ** [redacted] E-mail: [redacted] @gmail.com Billy M [redacted] WWW.AlanWebbautogroup.com (360)892-EXT

This complaint was resolved amicably directly with the customer

Thank you for the opportunity to respond to the complaint filed by Ms [redacted] after her recent service visits The first visit we saw Ms***’s Xterra on RO# [redacted] , was December 17th and 18th, at 104,milesThe vehicle had a check engine light concernThis was due to a code set for vehicle over temperatureOur technician found a cooling system leak from the lower intake manifold gasketThere were also several other maintenance items, which Ms [redacted] also approved to have corrected while the vehicle was hereThe battery and brake light concerns were not active at any point during this visit and the alternator was charging properly Ms [redacted] had the vehicle towed back to us on 01/19/at 105,milesThis was approximately month and miles later RO [redacted] She stated that warning lights came back on within days of picking up the vehicle, but she had it towed in after all lights went on the dash and it died in an intersection and would not restartOur technician inspected the vehicle and found the battery totally drainedHe tested the alternator and found it was not charging the system at allWhen I spoke to Ms [redacted] about this additional concern, she felt we had missed this issue and had we caught it then, she would have had it repaired thenI explained that our technician did not confirm any problems with the alternator during the last visit and we do not recommend repairs that are not needed and confirmedMy technician confirmed that the battery light was not on during his final test drive during the prior visit eitherDuring our conversation, she stated that she felt we should cover the entire repair for her at no chargeI explained that if the alternator had been bad during the last visit, there is no way it could have been driven nearly 1,miles on the battery aloneIt is possible it had an intermittent issue, but if it was working when tested, that would not show upDue to the large service bill she had just had, I agreed to cover all the labor for further diagnosis and repair and I paid for a rental car while we completed the repairs as goodwillShe need only pay for the replacement alternator part, no laborShe agreed to move forward Our technician installed a Genuine Nissan remanufactured alternator as agreedThis part charged properly, however it was excessively noisy due to an internal bearing issueWe ordered and installed a 2nd Genuine Nissan remanufactured alternator the next day under the Nissan parts warranty programI covered the rental vehicle for an additional day to avoid any further inconvenienceThe vehicle was completed and all seemed well The vehicle was then towed in again on 01/22/at milesThere was a number of electrical issues present upon inspectionWhen I personally test drove the vehicle, the seatbelt light would not go out, the passenger seatbelt light stayed on, the overdrive light was flickering and could not be turned off or onIt started without a jump and was running and the battery light was not onAfter driving a few more miles, the battery light did come on and the vehicle finally diedUpon inspection, my technician found a poor connection at the alternatorThis is his responsibility after the alternator replacement, but prior to us replacing the alternator, none of our prior work was in that area to have caused this concernWe corrected the connection and test drove further and verified no further issues and the other lights I mentioned were working properly This entire situation was certainly less than ideal for anyone, but I feel we followed the proper repair procedures and by covering the labor and rental car for the alternator repair, I feel we demonstrated a desire to be fair and provide a high level of customer serviceIf we had caused the issue, we would have taken care of it completelyEven if the alternator was failing intermittently during the first visit, and tested ok, it does not make it our responsibility as a repair facility to repair it free of charge in the future Sincerely, John D [redacted] Service Director Alan Webb Nissan

We have resolved this customers concerns and shave old him a new vehicleCustomer stated he was removing the complaint We have resolved all concerns of Kalash Prasad JOSH K [redacted] GENERAL MANAGERALAN WEBB NISSAN

We have spoken with the customer and resolved her issueThe cancelation has been processed

Since purchasing New Nissan Rogue multiple issues of concerns with MrGabriel C [redacted] Finance MgrMultiple attempts cancel extended warranties not resolved" out of my hands, Mr***.." Meeting with Nathan B [redacted] Sales Mgr Jan to receive full refund, still pendingEmails to Josh K [redacted] Gen Mgr for assist>no responsePrior purchase advised my DOL Vet Disabled plates I will retain from veh trade inPer Vicky Mgr DOL Franklin St, Vancouver Dealership NOT to issue new license plates when registering with DOLI will place my DOL Vet Disabled plates on new car."No problem Mr***" Received notice "New license plates ready pick up @ Dealership" Dealership is totally mismanaged! Email received" Mistake on issuance new plates Corp issue" Tried calling dealership to speak to anyone".No one available to take your call, please leave a message someone will call you back." Regret purchasing from Alan Webb NissanI DO NOT WANT NEW PLATES ISSUEDI HAVE MY ISSUED DOL VET DISABLED PLATESWANT 100% EXTENDED WARRANTIES REFUND $2,GABRIEL C [redacted] FINANCIAL MANAGER NEEDS TRAINING FOR REPLACEDTHIS INDIVIDUAL CHALLENGED DEALING WITH CONSUMERS FINANCESDEALERSHIP IS TOTALLY MISMANAGED

I am sorry to hear of this issue and we will assist any way we can to solve this situation It is required from the insurance company to turn in the coupon issued to the customer in order to request reimbursement for the tire If you do not have the coupon, please call the insurance company at 1-866-588-and discuss with them the best way to get them sent to you The policy owner/consumer has to be the one to make this call If they are unable to assist you, please call me direct and we will work to find a solution Jim J [redacted] General Manager ext ***

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for the opportunity to reply to this complaintWe are sorry that Ms [redacted] experienced further troubles after her service visit with usThe return visit required after the brake pad service was due to the rear brake calipers sticking after brake pads were replacedThe caliper pistons pushed in normally for the technician, giving him no indication they would stick in the futureAfter a short amount of driving, the pistons became stuck inside the calipers causing pressure to remain on the pads and the heating of the brakes the customer experiencedThis does occur sometimes in higher mileage vehicles and is typically due to corrosion inside the brake componentsThe brake pad replacement was $of the total service bill that visitWe covered the expense to tow the vehicle back to our shop and re-inspectedOnce we found the calipers stuck in place and no longer retracting properly, we offered to cover the additional labor and only charged the customer for the additional parts required to replace the brake calipers When we performed the initial check of the A/C system, the technician found a leak from at the high side fitting using the electronic leak detection toolWe repaired that leak and recharged the system as well as added a small amount of tracer dye to aid in identifying any future seepage of R134A refrigerantHe rechecked the system with the leak detection tool and found no additional leaks at that timeWhen Ms [redacted] returned with the A/C system blowing warm again, we were able to find a small leak from the compressor using the previously installed tracer dye and gave an estimate for compressor replacementWe offered to cover the second recharge that would be needed along with the repair as goodwillStacy did inform me that the customer preferred to have the A/C work done elsewhere and would like to have the A/C charge refunded insteadWe agreed that she had been a good customer and that we would refund her this portion of the serviceUnfortunately, we failed to complete the credit transactionWe are now taking care of that and will be sending the customer a check for the requested amount of $and we will be refunding the sale tax on that amount as well for a total refund of $ Please accept my apologies for the lack of proper communication and any inconvenience we may have caused John D***Director of Fixed OperationsAlan Webb Nissan, Mitusbishi, Collision Center [redacted] @alanwebbautogroup.com

Having reviewed the deal, we can find no documentation indicating the customers purchased a vehicle with navigation. There is nothing noted in original vehicle request or vehicle locate sheet. While we can not give an item away for free, we would be happy to work out a better price
for the customer on the navigation
With regard to the towing tool, that is not included on any new Mazda's. I have attached the notification from Mazda showing that
Jim J***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

We will happily cancel any cancellable products Mr*** purchased along with his vehicle. We had begun the process once we had received his cancellation request
I am unsure what Mr*** is referring to when he says he is unaware of the products. He signed separate forms,
which displayed the product he had chosen from a list of options, as well as the price of the product. Since Mr*** is an attorney, I am confident that he would not sign a form he did not review. We would be happy to send him additional copies of each products form that he signed if he misplaced his original copies provided at the time of purchase
Thank you
Jim J***

This has been corrected for over months now. I sent the title to the customer in Colorado. *** was put on in error and when told about it we got the title from *** and corrected it

Complaint: ***I am rejecting this response because:(Please Note: Although labeled as a separate complaint, this should serve as an amended complaint (***) filed on or about 11/17/Due to medical issues, I was unable to check email messages shortly afterwards and thus, was unable to respond to the businesses message within the Revdex.com's allotted time frame.) On 10/31/2016, I purchased a vehicle from Alan WebbI filed a complaint with the Revdex.com after realizing that I had been charged for products/services of which I did not agree to and several futile attempts to resolve the issue with the dealershipOn 11/28/2016, Alan Webb responsed in which they willfully agreed to cancel those additional productsAs of 01/02/Alan Webb has only partially fulfilled their agreement to cancel those unwanted productsAccording to my recent statement from Wells Fargo Dealer Services, dated 12/26/2017, I was credited $(Key Replacement) and $(Multi-Shield), however, I have not been credited for the $(Anti-theft) and $(Gap insurance) chargesOf further note, Alan Webb charged me with excessive sales tax ($1,932.82)(This is probably due to the incorrect "cash price" amount of $22,being taxed (which includes the unwarranted products/services) rather than the original sales price ($20,506.00)The correct sales tax should be $1,(or 8.4% of $20,506.00) or $less than the amount I was chargedTherefore, I am still owed the following from Alan Webb: $(Anti-Theft) $(Gap Insurance) $(Excessive Tax) TOTAL: $1,Whether or not I am an attorney, my profession is entirely unrelated to Alan Webb's business practices and simply does not justify their negligence as our relationship existed solely as a consumer/business ownerCharging me an excessive $1,for excessive sales tax and unusable products in addition to the already high 11.99% interest rate I am being charged is outrageous and unethical
I demand a reimbursement/credit of $1,to be reflected on my next Wells Fargo Dealer Services statement (January 2017)

Subject: RE: Revdex.com COMPLAINT #*** *** *** VS ALAN WEBB AUTOMOTIVE GROUPWe made and error on the license platesAnd once we got contacted by this customer we instantly rectified the situation We got a copy of the plates and rose fixed the situation This customer got upset due to this issue, and canceled the warrantyWe told the customer the timeframe and he didn’t like the response.Josh K***General ManagerAlan Webb Nissan/MitsubishiMichelle D***Alan Webb Auto GroupNE 66th Ave.Vancouver, WA 98661(360) 574- ext***(503) 289-ext***(360) 546- Fax

Complaint: ***
I am rejecting this response because:The date was falsified in this report- I dropped off the paperwork June 24th or June 25thUnless they are saying someone there sat on my paperwork for over weeks? which is still inexcusableThe sales manager took my paperwork, made copies and said he would take care of itThey paid on August 17th which is beyond the weeksTo top that off they only called me after I said I was reporting this scenarioPrior to that they did not return calls or make any efforts to make things rightPlease post this to the Revdex.com website involving this dealershipI would normally not take such a measure, since this has been a consistent issue with this dealership in all facets of post sale occurrences I would like the public to know what they are in for if they decide to purchase at that location
Sincerely,
*** ***

The GAP/National Warranty cancellation form was received and entered on 7/11/17. The cancellation form signed by the customer states "process takes 4-weeks to process". The money was received from GAP and National Warranty on 8/15/17. The refund check was written on
8/16/17. The customer was notified on 3/the check would be available by 3:30. Customer picked up the check at 3:pm on 3/18/

Revdex.com:
With much appreciation to the Revdex.com, this issue has been resolved. The dealership finally removed the lein and provided the title to the vehicle
***