Aerodish Communication LLC

The customer’s name is listed as [redacted] on your letter and also the corporate complaint but we have only dealt with a man whose name I think is [redacted] but since I’m not sure I will just refer to him as “the customer”. The franchisee, [redacted], became aware of the complaint on...

09/29/15 through the corporate’s online complaint center.  We are not a corporate owned store but this is a way customer’s can reach any franchisee in the system.  I have attached the customer’s complaint from corporate in this email.  The customer sent the original complaint on 09/29, then updated it again on 09/29 then again on 09/30.  I will only attach the last one which includes the previous updates from the customer.  Once [redacted] received the complaint he listened to the phone recording system (also attached to this email).   After reviewing the recorded phone call and talking to the Asst. Manager on duty that night it is clear that we did forget 3 Ranch cups that the customer had ordered.  Initially the Asst. Manager mistakenly thought we had forgotten one, not three, and refunded the price for one.  The customer then tells her that is was three, not one.  From there the customer becomes hostile, the Asst. Manager asks if he wants us to send the Ranch right out since she now realizes he didn’t get any, he states he will not answer the door and ends the call calling her a b[redacted].  Since the customer had been hostile on the phone, the Asst. Manager did not feel comfortable trying to contact the customer again and did not want to send a driver to the customer’s home.  She did refund the cost of all three Ranch cups that night immediately after the phone call.  At no time does he say the food is undercooked nor is he called a liar or spoken to rudely. The customer also states the office number he was given is fake or a fax.  It is neither.  It is a working office line.  [redacted] used that line to call the customer on 09/30.  The customer did not answer and [redacted] left a voice mail giving the customer his cell phone number as well as the office number.  The customer never returned the call. It would be almost impossible to have undercooked food.  Our ovens have a conveyor so it goes in one end and comes out the other.  Unless the oven’s temperature has been turned down (not an easy task) everything gets cooked equally.  We had no other complaints that night about undercooked food.  The customer seems concerned that we didn’t cook it enough since it was delivered in about 20 minutes.  We can load a customer’s order in 1-3 minutes, the oven bakes it in 7 minutes and if a driver is available it can be out the door in as little as 8-10 minutes.  Our entire delivery area is within 9 minutes of the store so a 20 minute delivery is not just plausible, but it is fairly routine.  Obviously it is our fault that we forgot to deliver the customer’s Ranch cups.  The delivery driver has been retrained to check his order to be sure it is complete.  The Asst. Manager has been retrained to immediately offer to send out any forgotten item.  I understand that people sometimes become passionate about their dinner however at no time did any employee call him a liar or speak to him rudely.  Nor did we give him a fake number and the franchisee did try to contact him the next day. If you have any questions after listening to the phone recording please contact me or [redacted].  Our contact information is below. Thank you, [redacted]Office ManagerDomino’s###-###-####  Office###-###-####  Cell – [redacted]

[redacted] is a scam artist. He will put alot of energy and even some charm into selling you, only to follow through on NONE of what he offers. I was suppose to save money but instead we have been paying 2 companies for the same service and we will be filing a formal complaint now. Don't end up like us! DDO NOT LET [redacted] SELL YOU ANYTHING!

Signed up for service with this company halfway through my security contract with another service, with the understanding that I would be reimbursed for the contract buyout with a new 3-year contract. Salesman was the one who originally established contract with the previous service and stated that the former company was going under due to health issues of the owner. I signed up for the service..had technical issues with the new hardware that took me 2 months and several communications to get resolved, and never a response regarding the reimbursement after several calls and emails. First time homeowner and made a naive mistake - just hoping that my experience will keep others from being caught. Do not trust this company.

The [redacted] family received all equipment that they were promised, they wished for a camera in which I replied I may have a returned I would offer them.  I never received the returned camera so there was no camera to give.  They signed an agreement for services that were lower than...

what they were paying with better equipment.   If they want to complain about that then by all means.  I have nothing else further to say.