Advanced Realty Management

In response to tenant’s complaint that it has taken weeks to repair the dishwasher; the tenant called for maintenance (dishwasher was not draining) on June 29th, a service request was faxed to [redacted] Appliance on June 30th [redacted] Appliance was not able to service the dishwasher on Friday July 1st as their schedule was fullDue to the July 4th holiday they were not able to schedule service until July 6thThe technician arrived on July 6th as scheduled and determined problem to be a lack of a loop in the drain hoseThe technician installed drain line as it should be and cycled dishwasher times with no problems Tenant called Advanced Realty on Saturday, July 9th to report the dishwasher again was not draining [redacted] Appliance was dispatched on July 11th and determined the drain pump needed to be replacedUnfortunately, the part was not in stock and had to be orderedThe new drain pump was installed on July 18th The tenant’s settlement request that the dishwasher be replaced is unreasonable, as the dishwasher was purchased new in August of Advanced Realty Management has received numerous maintenance calls for repair of the dishwasher (technician finding either drain line, pump or both clogged with food) and the garbage disposal at this particular residence We have tactfully requested the tenant rinse her dishes before loading them in the dishwasher and to not overload the garbage disposalFollowing are dates of service requests and repairs on dishwasher and garbage disposal· May 19, 2015-disposal and sink clogged with food · September 2, 2015-dishwasher not draining, tech found both pump and drain hose clogged with food (tenant reported it was not draining for days and needed someone there immediately)· January 15, 2016-dishwasher not draining, tech found drain line clogged with food · January 27, 2016-disposal clogged with food · February 29, 2016-disposal clogged with food-contractor noted that both sides of sink were full of food· June 29, 2016-dishwasher not draining, tech found pump needed replacedIt is both Advanced Realty Management and [redacted] Appliance opinion the pump failure is due to tenants’ continual misuse of both garbage disposal and dishwasher It is unfortunate that the tenant was forced to hand wash her dishes for herself and her sonUnfortunately a non-working dishwasher is not considered an emergency situation that justifies weekend or holiday service with the resulting escalated expense of responding to issues like this on a non-business dayThe fact that the dishwasher was new when this tenant moved into this property and has multiple service requests would suggest that the tenant need employ a different strategy in loading the dishwasher so as to at least make an attempt to prevent this from happening againIt is quite obvious that the owner of this property has gone beyond protocol to keep this tenant happy at great expense to themselves Advanced Realty Management has used [redacted] Appliance for many years and we have never received a complaint regarding the technician’s behavior towards a tenantThank you, Donald J A [redacted] , Broker Advanced Realty Management, Inc

This message concerns complaint ID [redacted] submitted to Revdex.com on 1/20/by [redacted] and is not a new complaint.The notice left on the door was done in an effort to reach you since you have not left us any contact informationApparently this last ditch effort to open a dialog worked as our maintenance personal were finally able to gain entry to your unit to initiate repairsAll issues will be resolved shortlyThank you for finally permitting us entryI understand that previous owner, [redacted] Properties, may not have addressed numerous maintenance issues but it is our intention to change thatThe current owner has already addressed many items in the other units he owns in your community since the December sale/transfer.The information you provided the Revdex.com in this follow up corespondent's does not request any action or remediation so I will consider this an FYIThank you again.Please note that we have received rent for February however we have not received your signed lease renewalWithout the signed lease renewal for a new one year lease at the higher rent amount you have been previously informed about ($590.00); we expect that you will vacate the property by March 1, 2017.Thank youDonald J A [redacted] , Property Manager

I am the tenant at this particular propertyand my sincerest apologies if I did not make the day threshold in my reply to the dispute response that Advanced Realty Management supplied on However, I am a full time caregiver, divorced , with a full time job and two kids Unlike what the response stated that ( It is unfortunate that the tenant was forced to hand wash her dishes for herself and her son) This was information, it is true I have a son and a daughter, but I also have a hospital bed in my living room that my mother of years old sleeps in My mother is a stroke victim 3x over, has dementia and is totally incontinent with an extreme weakened immune system and no short term memory, who lives with meIt is simply an APPALLING IDEA that I would be compared to a spoiled woman who had to wash dishes for herself and her son like Advanced Realty Management portrayed me as this type of womanOver and over again I advised Advanced Realty Management that I was concerned about my mother's well being and the residue that might be left on the dishes that could cause my mother's weakened system more illnessI never once mentioned my son at all where this came from I do not knowHand washing was not the answer due to a functional dishwasher kills the residue, but hand washing is susceptible to a human hand that is not as strong, nor as efficient as a well functional dishwasherAlso, for Advanced Realty Management to insinuate that I being of a matured age has not yet mastered the art of rinsing the dishes thoroughly before placing them in the dishwasher is a further insult to the good tenant I have beenI am not a young person I was taught from a very, very young age to rinse the dishes before putting them in the dishwasher, so this has always been doneI also noticed the on this dispute from Advanced Realty Mgmt, since then there have been more visitsIn fact, just about a week and half ago on a Saturday [redacted] came out and for the first time the agent advised me that I needed to take the filter out and rinse it after each load and also while the filter of the dishwasher was out I needed to stick my hand in the hole where the dishwasher filter was to make sure there was not anything down there THIS was the first time an agent from [redacted] had ever given any ongoing maintenance instructionsI even asked the agent why none of the numerous other agents had not given these instructions and he did not know why they had not told me about these instructionsBut this story is not over, unfortunately over the weekend I got a request that I needed to vacate the property by when I called Advanced Realty Management and talked to Michelle today to ask why she just kept on saying MAAM, MAAM, MAAM and stated that the landlord was exercising her right and giving me a day notice and there was no other reasonIn December I will have lived in this property years, have never been late with my rent each month and many months I struggled to pay this and I cannot believe now I am being treated in such a demeaning manner when it has never been my faultEven today I got a message from [redacted] Appliance right after I had talked to Michelle that the part for the dishwasher had just come in ...if anyone wants to hear it, it is on my voicemailDefinitely, even [redacted] Appliance saw the need that maybe a missing part was the cause to this situation, I am truly saddened that Advanced Realty Mgmt just wanted to blame me, a good tenant, and not evaluate the whole situationI am truly , truly saddened, insulted and above all worried for my mother and my future since we have been asked to vacate by the end of this month, have no where to go for a reason that was never my fault All these years I have paid on time, have been a good tenant and this is the treatment I receive, how sad