Advanced Oxy-Med Service Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not and have never denied that I used the pap devise however, I do not agree that I owe co-payment for the rubber and pads, which are the parts that were replaced in the pap devise and supplier billed as durable equipment. I don't think that rubber and pads qualify as durable equipment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This company doesn't even deserve one star rating. This company is rude, disrespectful, and non compliant. I had my CPAP machine for a 1.5 years, during that time I received new equipment maybe 2-3 times during that whole time, when I was really surposed receive new equipment every three months. This last time I tried to get new equipment, it took them about 3 weeks to mail it me and it was the wrong equipment, I spoke to a rep. and they proceed to tell me that I have to have my dr. fax over a new referral so I can receive the proper equipment and then a few weeks later they state my insurance is inactive mean while it has been active since Jan. 2018 and when I tell them this they still refuse to send my replacement equipment. finally after about 2 months battling this company by dr. had to get involve. I finally receive my new requipment about a month ago. today I receive a letter stating i'm non-complient and that have either return my machine or pay $1500 in order to keep my machine. I procede to call the numbers they gave me and the women I spoke to was extremely unprofessional she proceeded to curse at me stating she doesn't give s*** what I say and my insurance doesn't give a s*** what I or my doctors say, I better return the machine or pay them money. I do not recommend to use this company

I have been dealing with advanced oxy med since August [redacted] being told 5 times that the piece I needed was shipped only to find out it was never put thru the first time. I finally received it August [redacted]. Also during the calls I received 2 different answers as to what to do with the old part I was told by one to keep it as a backup and another told me to ship it back or I would get charged and a postage paid sticker would come with it. When package arrived no sticker so I called to verify what I should do with no sticker does that mean I keep the part. Called twice spoke with two different reps and they would check to see what I should do and will call me back. Today I called and ask for a supervisor who talked down to me and smirked,was rude and not concerned about what transpired since August [redacted]. Ask for manager and she told me she would have him call me back. Let's see how long I wait for a callback and for the postage paid label to ship it back. I find ever rep I spoke with to be untrained,uncaring and rude.

sans-serif;">In response to the complaint below:   This patient received a bill because she was not compliant with her machine and unfortunately it is required by the insurance companies.  What we charge to the insurance is a screen price and we accept what they pay us if the patient meets the requirements. The item that we were requesting was a data card. Something that we have to request from all patients. It reads the data in the cpap machine and determines whether or not the patient is compliant. It is also not something that our technicians can collect at the time their machine is delivered because it has to read the data in the machine over a period of 30 days. Our technicians also do not call patients after they do the setup, our office staff does. We did try to reach out to the patient after a week but we did not get a call back. We also gave the patient several chances to return the data card but when we were not successful we did bill her. She has not contacted our office to schedule a pickup but we have removed the charges on her account and a collections specialist is contacting her to inform her of this. She will receive no further correspondence from us and we will consider the account paid I full and closed.   If you have any questions please contact me.   Thank you,   Tammy G[redacted] Office Manager Advanced Oxy-Med Services, Inc [redacted]
[redacted]
[redacted]

When my mother required oxygen the staff and technicians of Advanced Oxy-Med services worked together to get her oxygen delivered quickly. My mother no longer needs the equipment due to recovering, but if a family member did ever need it again I'd be happy to use this company again.

Revdex.com:
There has been no attempt of communication from this company.
At this time, I have not been contacted by Advanced Oxy-Med Service Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I'm a patient who is been diagnosed with severe sleep apnea in 2010/2011 until this present date. This company has made multiple mistakes with my account. I was issued a C-PAP machine in the early part of the year in 2011 by my health provider and this company was assigned to provide me the medical equipment. 1). On August **, 2013 I received a letter stating that I needed to return the Data card from the machine from which I did. I responded and spoke to an individual in their customer service dept. and told them under the guide lines you should have requested the Data card in the first 3 months when I obtain the C-PAP equipment they waited 2 1/2 years later which that was there first mistake. I informed the company the Equipment is not working properly and needs to be inspected. No response to my calls. 2). When I was re-evaluated in Oct 2013 for a follow-up on my 2 nd sleep study by my health provider I informed them that the machine was not working correctly and it needed to be inspected by the company and there was adjustments that needed to be done such as a different mask and setting for the equipment that needed to be adjusted at a different setting. This company accused me of receiving a second medical C-PAP Equipment in 2011 I said that was impossible I received 1 machine and 1 machine only. This company is incompetent, unprofessional, Non-compliant in their practices towards me and has not corrected their mistakes and now I have a non-functioning machine for which 4 months. I have went back and forth with my health provider to complain against these issues concerning this Medical company. I'm nervous that I can die if I don't get my medical needs met.Desired Settlement: They need to correct their mistakes concerning my account and send me my C-PAP equipment and all the requests my health provider had initiated or use a different medical company to get my medical needs met this is my life at stake

Consumer

Response:

There has been no attempt of communication from this company.

At this time, I have not been contacted by Advanced Oxy-Med Service Inc. regarding complaint ID [redacted].

Sincerely,

Review: TSG Collections, LLC

RE: Gregory Reyderman

Account # [redacted]

Dear Sir or Madam:

In 2011, after an examination by Dr. Boris S[redacted], the doctor prescribed to me a CPAP Machine to be used during sleep. The CPAP Machine was delivered to me as per doctor’s request. I was never asked nor did I ever signed or agreed to any contract, with anyone. Nobody has ever asked me for any co-payments, not the insurance company and not the doctor. At the end of 2014 I began to receive letters asking for payment for filter and rubber replacement in the Machine, for hygiene reasons. Upon receipt of these notices I called the company, A.O.M. (Advanced Oxy-Med Services, Inc.), which demanded payments, and informed them that I no longer wish to continue the use CPAP Machine. I informed them that nobody has ever told or asked me for any payments since 2011, when the Machine was first prescribed to me, that I have never agreed, in writing or verbally, to any payments. All the correspondence and telephone calls with A.O.M. continued until middle of 2015, when a representative from the company picked up the CPAP Machine from my house. After the Machine was picked up the correspondence as well as the phone calls stopped, until December [redacted] 2015, when I received a collection notice from TSG Collections, in which the bill showed that I owe rent for CPAP Machine for August, September and October, 2012 (where is the rest of the time from 2011-2015 and 2 accessory changes in 2014, which have to be changed every 4 months due to hygiene regulations, since 2011-2015)?

The current notice does not reflect the correct time that the Machine was in use and there is absolutely no evidence that I have ever agreed to or was informed of any payments that I am responsible for.

Thank you for your attention with regard to this matter.

Very truly yours, [redacted]

Business

Response:

We supplied the patient with a pap device in January 2011 and have supplied him with replacement supplies as well through May 2014. We have signed paperwork on file at the time of delivery for the pap device and have delivery confirmations from the post office for the future supplies that he received. The patient started receiving invoices in August 2014 for his co-insurance for the supplies that he called and requested. The insurance company paid a portion and applied the remainder to his co-insurance. When we did not receive a response from the patient we then began sending letters asking for payment. We only sent him invoices for monies due on supplies he requested. It wasn't until July 2015 that the patient responded to any of our invoices or letters and asked that his pap device be picked up. He still did not resolve what he owed to the company for the coinsurance for his supplies from 2014. In December 2015 he was placed into collections with TSG Collections. The charges from 2012 were invalid and have been removed from the amount due. However, the 2014 claims are valid and will remain in collections until the patient settles the amount with our company or the collection agency.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not and have never denied that I used the pap devise however, I do not agree that I owe co-payment for the rubber and pads, which are the parts that were replaced in the pap devise and supplier billed as durable equipment. I don't think that rubber and pads qualify as durable equipment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The mask and supplies (the rubber pieces that are mentioned) are billable per the insurance company and are classified as durable medical equipment by the insurance company. We do not have control over the classification of equipment. When we replace a patients mask and supplies we are entitled to bill because it is new supplies.

Review: I contracted with this company to rent a C-PAP machine, which was delivered to my address on January **, 2014. However, this machine stopped functioning properly within a week of its arrival. I made repeated calls to the company in late January and throughout February, asking for support in getting the machine functioning properly. Finally, a representative from the company came to my house on March **, 2014, and removed the sim card from the machine for analysis (he never returned with it). The machine continued not to function properly. I called repeatedly, asking for someone to either come and fix the settings on the machine, or remove it, and the company did neither.

Now, 7 months later, they are billing me for the rental of the machine. I’m not going to pay a rental fee on a product which didn’t work, and which the company failed to fix or set up properly.Desired Settlement: I am asking that the current bill for $96.58, and any future bills, be declared null and void. I am asking for the company to come retrieve their equipment.

Review: I am receiving a bill from a product that was delivered to me by this company. My doctor ordered a CPep machine and my insurance paid for the machine leaving a balance. When the Advanced Oxy Med called me to advise me of this before delivering the machine, I denied delivery because I advised them that I would not be able to pay the co-pay of $100 because I am unemployed and a student. They convinced me to accept the machine and that they would waive the balance because of my hardship. The machine was over a thousand dollars, which my insurance paid for, but they are harassing for the balance despite their promise to waive it. This practice to me is like a bait and switch where they tell me they are going to do one thing and then after I accept the product they do something else. I have reached out to them and they continue to harass me for the $100- or 92.16 which the amount has been changed to, why I don't know. They have an attorney [redacted] writing me. telephone number [redacted]Desired Settlement: That they honor their promise and waive the co-payment