Advance America Cash Advance Center

Advance America, Cash Advance Centers of Missouri, Inc(" Advance America") is in receipt of the complaint filed by [redacted] , and we appreciate the opportunity to respondAccording to out records, Mr [redacted] entered into a Customer Agreement ("Agreement") with Advance America on July 5, Pursuant to the Agreement, Mr [redacted] agreed to repay $on or before August 3, Mr [redacted] made alternate arrangements to come in to the center on August 8, 2016, to make partial payment of $Mr [redacted] did make a partial payment of $on August 8, 2016, made arrangement to pay off the remainder of the balance on August 22, Mr [redacted] was unable to make the payment on August 22nd as agreed and requested to come in on August 29th to pay the remaining balanceWhen Mr [redacted] failed to make the scheduled payment on August 29, 2016, and team members were unable to reach him via telephone, his personal check nowas sent to his financial institution for presentment and was paid by his financial institution on September 6, At this time Mr [redacted] 's account is currentMr [redacted] was issued a refund of the $partial payment of September 7, Advance America strives to offer excellent customer satisfaction, and we regret when a customer is dissatisfied with his experienceWe hope that this letter resolves Mr [redacted] 's complaint to his satisfactionThis letter is written under a full reservation of rights and is not intended to be, nnor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Missouri, Incunder any applicable laws, statutes or proceduresSincerely, [redacted] Compliance Specialist

Advance America, Cash Advance Centers of Missouri, Inc(" Advance America") is in receipt of the complaint filed by *** ***, and we appreciate the opportunity to respondAccording to out records, Mr*** entered into a Customer Agreement ("Agreement") with Advance America on
July 5, Pursuant to the Agreement, Mr*** agreed to repay $on or before August 3, Mr*** made alternate arrangements to come in to the center on August 8, 2016, to make partial payment of $Mr*** did make a partial payment of $on August 8, 2016, made arrangement to pay off the remainder of the balance on August 22, Mr*** was unable to make the payment on August 22nd as agreed and requested to come in on August 29th to pay the remaining balanceWhen Mr*** failed to make the scheduled payment on August 29, 2016, and team members were unable to reach him via telephone, his personal check nowas sent to his financial institution for presentment and was paid by his financial institution on September 6, At this time Mr***'s account is currentMr*** was issued a refund of the $partial payment of September 7, Advance America strives to offer excellent customer satisfaction, and we regret when a customer is dissatisfied with his experienceWe hope that this letter resolves Mr***'s complaint to his satisfactionThis letter is written under a full reservation of rights and is not intended to be, nnor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Missouri, Incunder any applicable laws, statutes or proceduresSincerely, *** ***Compliance Specialist

Advance America, Cash Advance Centers of Missouri, Inc. (" Advance America") is in receipt of the complaint filed by [redacted], and we appreciate the opportunity to respond. According to out records, Mr. [redacted] entered into a Customer Agreement ("Agreement") with Advance America on...

July 5, 2016. Pursuant to the Agreement, Mr. [redacted] agreed to repay $208.25 on or before August 3, 2016. Mr. [redacted] made alternate arrangements to come in to the center on August 8, 2016, to make partial payment of $40.00. Mr. [redacted] did make a partial payment of $40.00 on August 8, 2016, made arrangement to pay off the remainder of the balance on August 22, 2016. Mr. [redacted] was unable to make the payment on August 22nd as agreed and requested to come in on August 29th to pay the remaining balance. When Mr. [redacted] failed to make the scheduled payment on August 29, 2016, and team members were unable to reach him via telephone, his personal check no. 1030 was sent to his financial institution for presentment and was paid by his financial institution on September 6, 2016. At this time Mr. [redacted]'s account is current. Mr. [redacted] was issued a refund of the $40.00 partial payment of September 7, 2016. Advance America strives to offer excellent customer satisfaction, and we regret when a customer is dissatisfied with his experience. We hope that this letter resolves Mr. [redacted]'s complaint to his satisfaction. This letter is written under a full reservation of rights and is not intended to be, nnor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Missouri, Inc. under any applicable laws, statutes or procedures. Sincerely, [redacted]Compliance Specialist