Adirondack Insurance Exchange

I purchased ins. with Adirondack in Feb 2020. The whole issue is with this company. My background: have had home insurances for 54 years and never had a cancellation. We pay in cash, have no claims for 30 yrs.+ and credit ratings in the 800 list. We have 10 vehicles insured and 5 boats etc. This company sent an inspector to my home which is damned near perfect or 30 acres. Not blowing our horns just facts. they just sent a cancellation notice because of a 57 Chevy and a Mercedes parked by garage #3, then had to say there was a dilapidated building in my woods 900 feet in the sticks.
Their representative is an dope (in my opinion) and I have no problem getting another company. They have humiliated us and do not have enough credibility (in our opinion) to continue to be our insurance company. I know the issue will be resolved in our favor and when it is, we're dropping them like a hot rock. I would suggest that a consumer continue to find another company instead of Adirondack Insurance Exchange like AAA or AARP which can be more trusted(again in my opinion).
good luck

Thank you for your letter dated September 22, We appreciate the opportunity to address the complainant’s concernsThe loss occurred and was reported on September 17, as a backing accidentOur insured was determined 100% liable for the loss within hours.The complainant was not pleased that the company was required to speak with our insured prior to setting up the appraisal of her vehicleWe set up MyClaimsPics in order to expedite the process and get the initial (preliminary) payment out to her one day later on September 19, We contacted the complainant immediately and explained that payment was issued, and sent a copy of the estimate to her via email.On September 22, 2017, the complainant’s body shop called inquiring about a rental vehicle and advised they would have the complainant call us once the shop scheduled the repairsWe set up the rental on Friday, September 29, 2017, and advised it would be a three day repair so it would be best to schedule the repairs towards the beginning of the week.The rental began on Thursday, September 5, 2017, and we contacted the complainant the following day to advise that since the rental started on Thursday, the vehicle would be due back on Saturday, three days laterOn October 6, 2017, the repair supplement was completed and payment was made directly to the shopAs a result of the supplement, we extended the rental two additional days.Our review of the claim file finds that while the complainant alleges she was “given the run around” during the course of the claim, there were no blatant delays or willful refusal to communicate with the complainantThe repairs have been made; the body shop has been paid for the cost of the repairs and the claim has been closed.We hope this information is helpful in explaining the handling of the complainant’s claimIf I may be of further assistance, please contact me at ###-###-#### Ext*** or [redacted] .Sincerely,Allona *H [redacted] , Executive Customer Relations

The company told me that I needed to take a day off of work in order to get the repairs done and still have the rental vehicleEverything was done in a timely manor because of my body shop and my persistenceI was refused to speak to a manager multiple times and when I finally got his voicemail, I never received a phone cap backThey were harassing me about the rental vehicle before and after I even received it to the point where my body shop told them that they needed to stop contacting meDisgusting business and horrible excuses
Regards,
*** *

December 5, 2017[redacted]RE: Case #: [redacted]Underwriting Company: Adirondack Insurance Exchange-NAIC [redacted]Dear Ms. GasserThank you for your letter of November 13, 2017. The company appreciates the opportunity to respond to the complainant's concerns regarding the delay in receiving the property damage settlement check.The claim was reported on November 1, 2017 wherein our insured's son was operating an insured vehicle on October 27, 2017 and struck the claimant's vehicle. On November 1, 2017, the company determined that the claimant's vehicle was a total loss. The claimant provided the vehicle title verifying ownership, and the company issued the settlement check.On November 15, 2017, the company was informed that the claimant did not receive the settlement check. A stop payment was requested for the previously issued settlement check on the same day we were alerted on the claimant's failure to receive same. The company remitted a property damage settlement payment on November 15, 2017 in the amount of $1,574.25 to the claimant by overnight carrier, Federal Express tracking [redacted], and the delivery was confirmed on November 16, 2017 at 10:32 a.m.Please be advised that the company does not have record of unreturned calls. Upon notice that the settlement check was not received by the claimant, the company reissued the check upon completion of the stop payment. We are pleased to advise that this matter has been resolved.Thank you again for allowing the company to respond.Sincerely,C. B[redacted]Executive Customer Relations National General InsuranceNational General Insurance

This is in reference to the above complaint received on November
10, 2015 regarding a bill received by the insured.
The insured’s complaint is due to a $72 bill that was generated.
The additional charge was for a rating data correction on a prior policy term.
As a courtesy, we have agreed...

to waive the $72 charge due to the inconvenience.
If you should have any further questions or comments
regarding this matter, please do not hesitate to contact me.  Sincerely,
LeeAnn B.
Senior Personal Lines Senior Underwriter

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your letter dated September 22, 2017. We appreciate the opportunity to address the complainant’s concerns. The loss occurred and was reported on September 17, 2017 as a backing accident. Our insured was determined 100% liable for the loss within 24 hours.The complainant was not pleased...

that the company was required to speak with our insured prior to setting up the appraisal of her vehicle. We set up MyClaimsPics in order to expedite the process and get the initial (preliminary) payment out to her one day later on September 19, 2017. We contacted the complainant immediately and explained that payment was issued, and sent a copy of the estimate to her via email.On September 22, 2017, the complainant’s body shop called inquiring about a rental vehicle and advised they would have the complainant call us once the shop scheduled the repairs. We set up the rental on Friday, September 29, 2017, and advised it would be a three day repair so it would be best to schedule the repairs towards the beginning of the week.The rental began on Thursday, September 5, 2017, and we contacted the complainant the following day to advise that since the rental started on Thursday, the vehicle would be due back on Saturday, three days later. On October 6, 2017, the repair supplement was completed and payment was made directly to the shop. As a result of the supplement, we extended the rental two additional days.Our review of the claim file finds that while the complainant alleges she was “given the run around” during the course of the claim, there were no blatant delays or willful refusal to communicate with the complainant. The repairs have been made; the body shop has been paid for the cost of the repairs and the claim has been closed.We hope this information is helpful in explaining the handling of the complainant’s claim. If I may be of further assistance, please contact me at ###-###-#### Ext. [redacted] or [redacted].Sincerely,Allona *. H[redacted], Executive Customer Relations

December 5, 2017[redacted]RE: Case #: [redacted]Underwriting Company: Adirondack Insurance Exchange-NAIC [redacted]Dear Ms. GasserThank you for your letter of November 13, 2017. The company...

appreciates the opportunity to respond to the complainant's concerns regarding the delay in receiving the property damage settlement check.The claim was reported on November 1, 2017 wherein our insured's son was operating an insured vehicle on October 27, 2017 and struck the claimant's vehicle. On November 1, 2017, the company determined that the claimant's vehicle was a total loss. The claimant provided the vehicle title verifying ownership, and the company issued the settlement check.On November 15, 2017, the company was informed that the claimant did not receive the settlement check. A stop payment was requested for the previously issued settlement check on the same day we were alerted on the claimant's failure to receive same. The company remitted a property damage settlement payment on November 15, 2017 in the amount of $1,574.25 to the claimant by overnight carrier, Federal Express tracking [redacted], and the delivery was confirmed on November 16, 2017 at 10:32 a.m.Please be advised that the company does not have record of unreturned calls. Upon notice that the settlement check was not received by the claimant, the company reissued the check upon completion of the stop payment. We are pleased to advise that this matter has been resolved.Thank you again for allowing the company to respond.Sincerely,C. B[redacted]Executive Customer Relations National General InsuranceNational General Insurance