Access America Inc.

I'm sorry for the frustration that the B[redacted] have experienced with their project.  They are valued repeat customers and it is disappointing for all parties involved when expectations are not met.  However, we are not con-artists, are not fraudulent, and we do not do sub-standard...

work and we certainly DO stand behind our work.  Additionally, the timelines stated in the complaint are not accurate.  Her complaint states "6 months of calls, meetings..." but on the date of her complaint it had only been 5 months since they signed the contract, 3 months since it had been installed, and only one month after I personally visited with the B[redacted] (February 4th)...not 6 months as indicated where she said "It's been over 6 months and we have never heard from him again."  Nothing has been made wrong nor measured wrong, and we never had a discussion about refunding their money.  The issue on this project was that there was a larger than normal gap on the right side of the large unit cause by extreme hourglassing of the fabric.  We agreed to replace the fabric to see if a new piece would have the same hourglassing effect...we also made it a little bit wider to minimize any gaps that occur on the sides.  As soon as the material came in from our supplier we scheduled a date for installation and it was completed on March 17th...see attached work order with the customer acceptance at the bottom.  We trust that this issue is considered resolved by the B[redacted]. Sincerely,Brian B[redacted] - OwnerAwnings by Design