A W A Collections

We are in receipt of your complaint to the Revdex.com regarding this account.This account was assigned to AWA Collections in 8/2011.and the appropriate notice was sent to your current address on [redacted] **at that timeThe balance has remained unpaid.AWA Collections will accept the original assigned atmount of $as Payment in Full for the account, but it will remain at the credit bureaus as a Paid Collection Account.If you have any questions, or need any additional information, please do not hesitate to contact our office at [redacted]

As stated previously, if Ms [redacted] has questions about the details mailed to her, or has proof of payment, she can contact the Automobile Club directly at the number they provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I received a letter from Cumberland Emergency Physicians for an invoice that was supposed to be cleared as it was a misdiagnosisDetails of the correct diagnosis were provided to the hospital and information from the doctor was available upon requestNow, after years, I'm finding this on my credit when I was never supposed to receive another billI do not have any record of ever making an online payment to AWA.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

On 10/2/2014, [redacted] was sent the required First Notice letter, indicating the account may be submitted to the credit bureaus if not resolvedThis was sent to the same address she provided on this complaintOn 10/15/14, she was contacted by a representative from AWA Collections, and indicated she would only deal directly with the clientTo date, four months later, the matter has not been resolvedUpon receipt of payment, or notification from the client that the matter has been resolved through them, the item will be cleared from the credit bureaus [redacted] was notified of the possible credit reportingAWA Collections did not refuse to send documentation or a bill [redacted] stated on both occasions when speaking to a representative that she would only deal with the client directlyThe representative stated that the account had been turned over to AWA Collections because the client was no longer handling the matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [It was a lie, [redacted] at AWA Collections told me rudely and unprofessionally on the phone that she will not send me anything and I have never received anythingShe said that "I don't need to send anything to you to report to the credit bureaus"Her exact wordsThis will not be resolved until it is cleared from all credit bureaus and I have a letter stating so as proofI have been dealing with my doctors' office because I am a patient of theirs.] Regards, [redacted]

I apologize to [redacted] for the tone of the callHowever, [redacted] was trying to provide information for another individual she believed to be responsible for the debt [redacted] is the responsible party for this debtShe signed as the indemnitorThe collector did provide her name and extension, and a supervisor was available if needed

The account in question was closed on 7/6/due to non-response from the client to our request for validation A request was sent on the same day to delete the account from the credit bureaus A confirmation letter was also sent to Ms [redacted] On 7/12/17, the client advised AWA Collections that the account had been placed in error

This matter pertains to a debt from 2009, which Mr [redacted] paid on 11/5/with a credit card, in the amount of $His credit card statement serves as his receiptOn 11/6/15, the credit bureaus were notified to remove this account from his profile, and a confirmation letter was sent to the same address as posted in this complaintOn 12/2/15, he called and stated he did not receive the letter and a second letter was requested to be mailed to himHe confirmed the addressWe do not issue receiptsHis credit card statement will show our business name, date, and amount paidMr [redacted] continues to harass our employees for a receiptFurther such actions on his part may result in AWA Collections filing a police report

This account was assigned to AWA Collections on 10/16/There was no communications between AWA Collections and Mr [redacted] until 3/16/16, when AWA received a cease and desist letter, with Mr [redacted] thinking this was a Verizon account(Possibly that is who he spoke to as referenced in the complaint.) As a cease and desist, AWA Collections could only send him the details for this accountThis account represents the remaining premium for a bail bond where he was the defendantOn 3/17/16, copies of all signed documents were obtained from the client, [redacted] ***, and mailed to Mr [redacted] at the address he provided in his dispute letterNo further communication is allowed, unless he provides sufficient evidence that this is not his debt

The account in question is for the remaining balance on a bail bond premium Ms [redacted] co-signed as an indemnitor and also signed the Promissory Note for repayment of the bail bond premium Even if the bond was exonerated or discharged, she still owes for the premium to obtain the bond Copies of these documents will be mailed to her at the address on this complaint On 10/16/2017, Ms [redacted] spoke to the bonding company directly and was advised of the same information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** I would like a receipt for paymentPlain and SimpleAnd AWA assumption that my records should serve as a receipt are incorrectA physical invoice with $ Dollar Amount and Invoice #.Not too much to ask for from a business that does collections for the Auto Club.And threatening police action for requesting a receipt is absurd.Regards,***

This account was assigned to AWA Collections on 8/24/16, for the remaining balance, after insurance, on dental services provided to [redacted] A letter was sent to Mr [redacted] on 8/26/16, to the same address listed in this complaint, to notify him of the assignment Our representative attempted to reach him on 9/6/at the same number he listed in the complaint As it is protected information, the details and copy of signed financial agreement will be sent directly to him The dental office also placed calls to him on 5/20/16, 6/23/16, and 8/17/16, prior to assigning the account to AWA for collection Once resolved, it will be removed from the credit bureaus

There are two accounts in question from the Automobile ClubThe first is for the remaining balance on an automobile insurance policyThe second account is for service calls exceeding the number allotted for that membershipDetails for both accounts have been mailed to the address shown on the complaintThe address on the details was different at the time of the charges, but has been verified with Ms [redacted] 's date of birthIf she has questions after reviewing the details, she can contact the Automobile Club of Southern California or AWA Collections

The account in question is for the remaining balance for a bail bond premium On 8/22/15, Ms [redacted] co-signed as an indemnitor for the defendant and signed a promissory note for repayment A letter was sent to her on 4/22/2016, to the same address listed in this complaint Copies of her signed documents will be mailed to her at this address The client was contacted and the balance remains due

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They never tired to contact me until I left several voicemails and finally got a call backThe lady I spoke to said "we do not get any information from any insurances, we only talk to the company that hired us." Well the company that was billing for the ER does not work with them anymoreRecently another company started working for them and they only give me the name of the collection agency not any information, but they admire that they did not bill my insurance and it was also their fault that the time limit for BOTH my insurances had passedI explained to the collection agency that I could pay $then and I could make payment plansThe representative than stated "you can pay the total now or we can send you a letter and you can pay the total then"I tried to set up a payment plan also which wasn't allowed according to her if I put money down nowI have received letter from them and am waiting till later this week to mail it outIn full since apparently that's my only opinion Regards, [redacted] ***

AWA Collections contacted the client OPEX, a phone service provider, to investigate this complaint. This account was assigned to AWA Collections for delinquent phone charges and NSF fees for [redacted] ***, with the same identifying information. Upon review, due to the age of the... charges and small balance, we have closed the account and requested that the credit bureaus delete it from her credit profile.

AWA Collections is a third party collection agency for the *** *** ** *** *** *** AWA Collections does not purchase any debt, but works directly for the client AWA received Ms***'s fax on 8/20/and sent an inquiry to AAA On 8/28/15, AWA received a
notice from AAA to close and return Ms***'s account as the balance was not due AWA sent a notice to all three credit bureaus to delete all references to this account A confirmation letter is being sent to Ms*** for her records AWA Collections regrets any inconvenience caused in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As stated previously, if Ms*** still has concerns about the details she received she can contact the client at the number providedThey will advise us of any changes to the status