A-Club Driving School, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I contest that an agreement stating the terms was not provided to me at the time of my purchase, nor was there any indication that I had to complete and take all my driving lessons within a given period of time. To my understanding the statute of limitations regarding such matters are years and this case falls under less than years; records and agreements are to be kept within a year period so the new owner should have records of how many lesson(s) (in this case one lesson) was taken and nothing thereafter. He was able to look up my file when I called on 4/**/15, confirming that he does indeed have my records. I also argue that new ownership should take on the obligations of the previous owner. As far as his resolution, I decline, why would I pay $for a driving lesson package, when I have left unused and pay even more money to take new lessons with this school at a discounted price? I found the original receipt of payment, it was $purchased on 9/**/and I used one lesson, I firmly believe its far to ask for a refund of $270. Attached is the receipt that I received upon payment. I was given no actual agreement physically or verbally. Therefore, the agreement that the new owner is providing is not applicable to me because I am a former client, no such agreement existed at the time I signed up for lessons. Attached is a copy of the receipt.Thank you.Regards,***
[Your Answer Here]
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Sincerely,
*** ***

[redacted] was respectfully informed during our conversation that the business is under new ownership as of October 2014. The policies of the business have remain unchanged under this new ownership. Namely, the stated policy, which was in effect at the time of purchase, is clearly and conspicuously...

posted within the office (see attached photos) and indicates that 1) refunds will not be issued more than 10 days from the date of purchase and 2) all lessons / packages must be completed within 6 months from the date of purchase.   The [redacted] requires that driving schools maintain records for a period of three years. As the purchase was made five years ago and this office no longer has records beyond this time frame, it is not possible to substantiate how much of the package was used, even if a different policy was in place.   [redacted] was offered a discount for any package of her choosing which was declined.   [redacted] A Club Driving School [redacted] Email:   [redacted] Phone: ###-###-####

Review: I purchased a package deal for 10 driving lessons costing over $350 dollars with A-Club driving school back in 2010 and unfortunately I could not fulfill taking all lessons due to heavy traveling for my career. I was only able to take one lesson, leaving 9 lessons un-used. I inquired with [redacted], the current owner (today 4/**/15 at 4:00pm) and he disputes that the previous owner of the school passed away and the wife ended up selling him the business so he is not obligated to provide neither a refund or the 9 lessons that are due to me since my original purchase was with the previous owner & that that nearly 5 years has passed since the purchase. I believe he was being irrational and unwilling to compromise. I would like to know what my rights are as a consumer as I feel that I am unfairly being robbed. I still have the original receipt of the agreement that was made if in fact that will be useful to my case. Thank you.

Kind Regards,

[redacted]Desired Settlement: I would appreciate a refund, minus the one driving lesson I took out of the 10 purchased. I do not wish to accept lessons with this new owner as I do not agree with his business practices or his personal ethics in general.

Business

Response:

[redacted] was respectfully informed during our conversation that the business is under new ownership as of October 2014. The policies of the business have remain unchanged under this new ownership. Namely, the stated policy, which was in effect at the time of purchase, is clearly and conspicuously posted within the office (see attached photos) and indicates that 1) refunds will not be issued more than 10 days from the date of purchase and 2) all lessons / packages must be completed within 6 months from the date of purchase. The [redacted] requires that driving schools maintain records for a period of three years. As the purchase was made five years ago and this office no longer has records beyond this time frame, it is not possible to substantiate how much of the package was used, even if a different policy was in place. [redacted] was offered a discount for any package of her choosing which was declined. [redacted] A Club Driving School [redacted], [redacted] Email: [redacted] Phone: ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contest that an agreement stating the terms was not provided to me at the time of my purchase, nor was there any indication that I had to complete and take all my driving lessons within a given period of time. To my understanding the statute of limitations regarding such matters are 7 years and this case falls under less than 5 years; records and agreements are to be kept within a 7 year period so the new owner should have records of how many lesson(s) (in this case one lesson) was taken and nothing thereafter. He was able to look up my file when I called on 4/**/15, confirming that he does indeed have my records. I also argue that new ownership should take on the obligations of the previous owner. As far as his resolution, I decline, why would I pay $300 for a 10 driving lesson package, when I have 9 left unused and pay even more money to take new lessons with this school at a discounted price? I found the original receipt of payment, it was $300 purchased on 9/**/2010 and I used one lesson, I firmly believe its far to ask for a refund of $270. Attached is the receipt that I received upon payment. I was given no actual agreement physically or verbally. Therefore, the agreement that the new owner is providing is not applicable to me because I am a former client, no such agreement existed at the time I signed up for lessons. Attached is a copy of the receipt.Thank you.Regards,[redacted]

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,