- I purchased a new 4k tv model: UN55JU6500FXZC - This tv goes black after 2-seconds on start up but does not turn off - Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man times - Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information - I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-hoursI wait days for a response but only because I recall - They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up - I call Samsung X-XXX-XXX-XXXX for the 10th time going on months of back and forth nowNow I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-hours so he can gather information from the service departmentFrom there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a month warranty - At this point I just want my money back and I'll buy a LG 4k Tv [redacted]
Very difficult being transfered to a manager, even when I ask directlyThis is unacceptableSamsung will put you in hold, transfer you to the wrong department, and hang up on you
the worst costumer service ever I bought their latest flagship the sedge (after the exploding note 7) after using for weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks oldmy advice dont buy anymore samsung product we have a lot of samsung product s,note 4, tabs s ,gear s (the note has a problem of freezing as well) [redacted]
BEWARE: Samsung will NOT honour warranties if they can find ANY excuse [redacted] It is systematic that Samsung will find any reason to NOT honour their legal obligations for warranty work Do NOT purchase Samsung products unless you can rely on an inexpensive third party extended warranty provider [redacted] Will NOT escalate You will be told that you have reached the highest level you can You will be told that if you bring in a product to an AUTHORIZED service centre, that the centre has been told to void warranties for ANY reason imaginable There is little recourse - class action lawsuit perhaps? - but little that we can do in the short term [redacted]
New Samsung double side fridgeModel:RH22H9010SR already had two problems in first monthsThe Samsung manufacture refused to change the fridgeAfter I submit a complaint to Revdex.comI got a phone call from themThey did not provide solution , and keep going to ask did they fix my problem and do you satisfy the service? I told him, the service people came and cannot fix the door noise and I am not satisfied their serviceHe just keep saying "Sorry for your inconvenient," I asked him what's the solution,? what are you calling for? then he hung up the phone on meI am very angry for their attitudeWhat kind of poor service and attitude the Samsung is.!!! Very bad service experience
For the most part great products so I guess that's why the customer service *** [redacted] If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service I believe that major global corporations should not be allowed to hid from their customers and not take responsibility Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention
The reason that I am taking the time to write this complaint is because this is now the second time within years that I have had this experience using Samsung's warranty department, which can only be described as a complete JOKE! On January 18, 2015, I decided to finally make a warranty claim regarding the broken rack in my dishwasher (Model: DMT800RHS) as well as the broken brackets (for the second time) that allows the top rack to move up and downThe racks are warrantied for yearsI had receipts and photos ready to email as well as a copy of their warranty informationsimple right??? My total phone call time was hour, minutesI was transferred timesThey dropped my call twice and they created two separate ticket numbersI finally snapped and demanded to speak with a supervisorWhen I finally got him, he looked up the file and said that all the information is here that he needs to have the racks sent outHe put me on hold for another minutes to "verify" the detailsHe eventually came on and said its all been ordered My guess is that these racks are worth about $and I just spent almost two hours to get themabsolutely ridiculous FYI my first experience totalled over hours of phone time over the course of daysObviously Samsung's goal is to create enough wasted time during the warranty process that you quit I will never buy a samsung appliance ever againThe brackets on the dishwasher should have been recalledThe clips break and get sucked into the machine, causing the tub not to drainA simple [redacted] search of this issue, shows that this is an ongoing problem with their dishwashers
Avoid Samsung products at all costsThe company claims that the damage on the glass cooktop of my ONLY year old stove is my faultApparently everyday usage (i.ecooking) is NOT something you should do when you purchase one of their rangesThey will continuously argue 'physical damage' is the cause (based merely on a photograph), without providing any suggestion as to what exactly you, the customer, might have done to your stove to cause such a major breakageClearly the crack on my glass cooktop, which runs the full length vertically of my cooktop is a MANUFACTURING DEFECTThis company produces cheap, low-quality from ChinaIt appears the only way you wont incur 'physical damage' is to never turn on your stoveAfter spending over 5k on this company's products over the past years, I will NEVER BUY FROM SAMSUNG ever againTheir customer service is ***I will be telling everyone I know from now on to avoid Samsung like the plague
Samsung Canada's customer support is *useless*I have been trying for weeks to get a 2-year-old washing machine fixedI've spent hours on the phone over this time trying to get answers from you, and keep being told "executive support" will get back to me within 24-hours, and never do
Anyone reading, do not buy a Samsung applianceIf something breaks (and it will), you will encounter the worst customer support I've ever dealt with
Purchased NEW Samsung washer WF45K6500AV/Aand dryer DV45K6500EV/ACHave had it for less than days and the washer has internal loose parts rattling around (made in China units)After a tech visit and video confirming that there are in fact loose parts inside the machine, Samsung is only willing to repair unit, not replace it !!! I thought I had bought a BRAND NEW FUNCTIONING machine ! Oh and this is after spending like hours on the phone with them, with someone I can barely hear on the phoneRetailer has offered excellent service but Samsung has the WORST CUSTOMER SERVICE EVERI am RETURNING these units for a full refund ***
this company has caused me nothing but griefI have been without a dryer for months in the past, because after week of use the screen stoped workingafter sending me numerous parts it was finally replaced, after me spending 100+ hours on the phone with these *** artists
now a year later my washer has quitand its now been almost months, and every time I call to see where my part is, they tell me they do not have that information and they will contact me and let me knowthis company has never contacted me onceso now I have spent countless hours on the phone once again and hundreds of dollars at the laundry mat waiting for my imaginary part to comethe service representatives are ***, will say they are not the department with the information you need, and will not be able to transfer you to who you need to speak to
please avoid this terrible company at all cost, becuase I garantee you they willl not be around much longer
Over weeks to repair a Samsung microwave under warranty and still ongoing Their local technician indicated the microwave could not be repaired but Samsung refuses to agree and keeps sending parts to for the local technicians to trySamsung clearly has no intent to follow any reasonable time period to repair the microwave or show any concern for their costumersBy far the worst customer service I have ever experienced***
Samsung direct have the worst customer service and management in the worldthey are simply careless and don't value customer's feedback and take action to resolve concernsI have spent hour after hour with Samsung direct and still haven't go no resolutionmanagement doesn't keep promises with follow up as summitedsimply horrible
Last year my wife and I purchased $10,worth of Samsung appliancesThese appliances All failed over a month periosTo date we have had service calls, each call I take time off work to let the tech in our home
Samsung has over the past months done the correct thing and taken the defective appliances back and refunded our moneyWe kept the laundry team as they have not given us a problem till the day the warrenty expired, the lint screen fell apart***
Mobile- Samsung Note
I just wanted to vent and state how unhappy I am with Samsung right nowLast night (Tuesday, September 7th, 2016) at approximately 21:50hrs while on over night shift (19:00hrs-07:00hrs) my phone needed to be chargedI plugged my phone with my Samsung charger I received with my phone when purchased in February 1st, in at the console I was at and within a few minutes I started to hear a sizzling sound then all of a sudden smoke started coming out of my phone where the charger meets my phoneI immediately unplugged my phone from the plug at the console and took the charger out of my phoneThat is when I noticed the burning smellThe end of my charger was burned and the port on my phone where the charger goes was also burnedThank goodness I didn't get up and leave the console to go to the restrooms or to the lunch room or even at home sleeping beside my almost three year old sonThis could have turned out way worse!
I did receive a quick response back today after putting in a ticket last night through the online chat however I am very upset with how I am just being brushed offFirst off Samsung is wanting to "repair" my phone as it is still usable but needs a new battery, charger and charge port on the phoneI think this is ridiculousWhy would you want to give the same phone back to your consumer that pretty much caught fire? Second of all the repair time is completely unacceptable! two- three weeks for repair!!! Are you kidding me!*** *** *** Oh and Samsung cannot expedite this process nor do they provide loaner phonesThirdly, I think that the lack of acknowledgement, empathy, is upsettingBasically I felt like being talked to by a robot "I am sorry about your issue, unfortunately you are going to have to send your phone in for repairThis can take up to two-three weeksPlease print off your *** ** labels that I have sent you (which I never received yet) " I am just beyond frustrating after staying up all day to deal with this and now back to work for another night shiftThe least they could do is expedite this, send me a new phone, somethingI do not feel safe having this phone being "repaired" regardless if it did not effect the displayThere could be damage internally to the motherboard etc
I am truly an unsatisfied consumer and I feel like I was just being brushed off
Mobile- Samsung Note
I just wanted to vent and state how unhappy I am with Samsung right nowLast night (Tuesday, September 7th, 2016) at approximately 21:50hrs while on over night shift (19:00hrs-07:00hrs) my phone needed to be chargedI plugged my phone with my Samsung charger I received with my phone when purchased in February 1st, in at the console I was at and within a few minutes I started to hear a sizzling sound then all of a sudden smoke started coming out of my phone where the charger meets my phoneI immediately unplugged my phone from the plug at the console and took the charger out of my phoneThat is when I noticed the burning smellThe end of my charger was burned and the port on my phone where the charger goes was also burnedThank goodness I didn't get up and leave the console to go to the restrooms or to the lunch room or even at home sleeping beside my almost three year old sonThis could have turned out way worse!
I did receive a quick response back today after putting in a ticket last night through the online chat however I am very upset with how I am just being brushed offFirst off Samsung is wanting to "repair" my phone as it is still usable but needs a new battery, charger and charge port on the phoneI think this is ridiculousWhy would you want to give the same phone back to your consumer that pretty much caught fire? Second of all the repair time is completely unacceptable! two- three weeks for repair!!! Are you kidding me!*** *** *** Oh and Samsung cannot expedite this process nor do they provide loaner phonesThirdly, I think that the lack of acknowledgement, empathy, is upsettingBasically I felt like being talked to by a robot "I am sorry about your issue, unfortunately you are going to have to send your phone in for repairThis can take up to two-three weeksPlease print off your *** ** labels that I have sent you (which I never received yet) " I am just beyond frustrating after staying up all day to deal with this and now back to work for another night shiftThe least they could do is expedite this, send me a new phone, somethingI do not feel safe having this phone being "repaired" regardless if it did not effect the displayThere could be damage internally to the motherboard etc
I am truly an unsatisfied consumer and I feel like I was just being brushed off
Love the product but when I needed a firmware update for *** it took forever on the phoneThe first phone battery died and I had to start all overIts been an hour now, I'm writing this as I waitSo frustratingThis is the first time I've had to deal with Samsungnot looking forward to the future!!
One hour fifteen minutes now!!
Well that's it, Guess I will hang up and suffer another day
I purchased 3 Samsung galaxy S5 Phones in August of 2014. One for myself, and one for each of my two very responsible teenage boys. Sometime over the winter, my younger son had an accident with his phone. He is 14 years old. He was changing into his gym clothes for class, and accidentally lost his footing and stepped on his phone which was in his pants pocket on the floor of the gym change room. The phones screen cracked and the display was damaged. I sent the phone away to an authorized Samsung repair center to be fixed and paid full price for those repairs. The phone was returned to us and worked perfectly. Then sometime this summer, my son was riding his bicycle home from a friends house, with his phone in his pocket. It was raining lightly but not a torrential downpour or anything. The phone was in the Otter-box case that I had purchased for him, the back of the phone was on and intact. When he got home, he took his phone out of his pocket and it was not working. I looked at it carefully and took it out of it's case. It was all intact. I took the phone back off to check the battery, and it was all fine. The water indicator strips inside the phone and on the battery were all intact and not triggered by moisture. I replaced the battery and the cover and attempted to turn the phone on and it would not work. I took the phone into our local [redacted] outlet and they sent it back to Samsung for a warranty claim. The phone just stopped working. Several weeks later, I was told that the phone was damaged by water... (it is supposed to be a water proof phone) and it was not therefore covered under warranty. I contested this. The only way that any moisture could have got into this phone was if the new screen and display that the authorized Samsung repair center was not installed and sealed properly. They agreed to look at it again. I took it to the new authorized Samsung repair center here in Winnipeg. They sent it away to be assessed too. Again, Samsung took absolutely no responsibility for this waterproof phone somehow getting moisture that I have yet to see evidence of inside it. I again contested this. They then responded, oh sorry.. this phone is off warranty. Well, yes by this time it was past the 1 year warranty, however... it was in their hands since a long time before the warranty was up. I again contested and today was told that their engineers have looked at pictures of the phone and have decided that it is not covered under warranty. This is absolutely ridiculous. We did nothing to cause this phone to be damaged, I have yet to see evidence that there is indeed water damage inside the phone, and if there is water damage inside the phone, it is only due to an improper repair to the screen and display that was replaced at the authorized Samsung repair center.
I have never had such a difficult time with a warranty or service claim. Samsung is accepting absolutely no responsibility for this issue in any way at all. Our family currently owns many Samsung devices including other phones, 4 TV's, a washing machine, a blu-ray player, 3 tablets, etc. IF this is the way that Samsung takes care of their customers, by denying valid warranty claims, and then pushing it time wise to the point that the item is out of warranty then trying to get out of providing warranty for an item by using the excuse that the item is out of warranty... then I will never, ever buy a Samsung device again, and I will tell all of my friends to avoid purchasing Samsung products. I am very, very, very disappointed with this whole experience.
The reason that I am taking the time to write this complaint is because this is now the second time within 2 years that I have had this experience using Samsung's warranty department, which can only be described as a complete JOKE!
On January 18, 2015, I decided to finally make a warranty claim regarding the broken rack in my dishwasher (Model: DMT800RHS) as well as the broken brackets (for the second time) that allows the top rack to move up and down. The racks are warrantied for 5 years. I had receipts and photos ready to email as well as a copy of their warranty information... simple right???
My total phone call time was 1 hour, 53 minutes. I was transferred 8 times. They dropped my call twice and they created two separate ticket numbers. I finally snapped and demanded to speak with a supervisor. When I finally got him, he looked up the file and said that all the information is here that he needs to have the racks sent out. He put me on hold for another 20 minutes to "verify" the details. He eventually came on and said its all been ordered.
My guess is that these racks are worth about $50... and I just spent almost two hours to get them..... absolutely ridiculous.
FYI my first experience totalled over 6 hours of phone time over the course of 4 days. Obviously Samsung's goal is to create enough wasted time during the warranty process that you quit.
I will never buy a samsung appliance ever again. The brackets on the dishwasher should have been recalled. The clips break and get sucked into the machine, causing the tub not to drain. A simple [redacted] search of this issue, shows that this is an ongoing problem with their dishwashers.
[redacted] My 5 month old Samsung S7 just blacked out September 30 2016. It wouldn't turn on. Samsung tried to repair it. When I got it back, It was worse. I have now had it unsuccessfully "repaired" 3 times. Dealing with Samsung Canada has been a nightmare. They have wasted my gas money, having me bring my phone everywhere. As well as my time, by both sending me to get my phone repaired, and leaving me on hold when I call to follow up with them. Cause they can't bother to call me back; as they said they would. They have me now stuck in the same cycle of "escalating" my claim. Saying they'll call me back. But don't. So I call them. Am left on hold..... Then it begins again. It is now December 16th 2016. And I have not had my phone fixed or replaced. Beware of this company. Any issues, they are horrible to deal with
- I purchased a new 4k tv model: UN55JU6500FXZC - This tv goes black after 2-seconds on start up but does not turn off - Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man times - Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information - I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-hoursI wait days for a response but only because I recall - They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up - I call Samsung X-XXX-XXX-XXXX for the 10th time going on months of back and forth nowNow I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-hours so he can gather information from the service departmentFrom there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a month warranty - At this point I just want my money back and I'll buy a LG 4k Tv [redacted]
Very difficult being transfered to a manager, even when I ask directlyThis is unacceptableSamsung will put you in hold, transfer you to the wrong department, and hang up on you
the worst costumer service ever I bought their latest flagship the sedge (after the exploding note 7) after using for weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks oldmy advice dont buy anymore samsung product we have a lot of samsung product s,note 4, tabs s ,gear s (the note has a problem of freezing as well) [redacted]
BEWARE: Samsung will NOT honour warranties if they can find ANY excuse [redacted] It is systematic that Samsung will find any reason to NOT honour their legal obligations for warranty work Do NOT purchase Samsung products unless you can rely on an inexpensive third party extended warranty provider [redacted] Will NOT escalate You will be told that you have reached the highest level you can You will be told that if you bring in a product to an AUTHORIZED service centre, that the centre has been told to void warranties for ANY reason imaginable There is little recourse - class action lawsuit perhaps? - but little that we can do in the short term [redacted]
New Samsung double side fridgeModel:RH22H9010SR already had two problems in first monthsThe Samsung manufacture refused to change the fridgeAfter I submit a complaint to Revdex.comI got a phone call from themThey did not provide solution , and keep going to ask did they fix my problem and do you satisfy the service? I told him, the service people came and cannot fix the door noise and I am not satisfied their serviceHe just keep saying "Sorry for your inconvenient," I asked him what's the solution,? what are you calling for? then he hung up the phone on meI am very angry for their attitudeWhat kind of poor service and attitude the Samsung is.!!! Very bad service experience
For the most part great products so I guess that's why the customer service *** [redacted] If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service I believe that major global corporations should not be allowed to hid from their customers and not take responsibility Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention
The reason that I am taking the time to write this complaint is because this is now the second time within years that I have had this experience using Samsung's warranty department, which can only be described as a complete JOKE! On January 18, 2015, I decided to finally make a warranty claim regarding the broken rack in my dishwasher (Model: DMT800RHS) as well as the broken brackets (for the second time) that allows the top rack to move up and downThe racks are warrantied for yearsI had receipts and photos ready to email as well as a copy of their warranty informationsimple right??? My total phone call time was hour, minutesI was transferred timesThey dropped my call twice and they created two separate ticket numbersI finally snapped and demanded to speak with a supervisorWhen I finally got him, he looked up the file and said that all the information is here that he needs to have the racks sent outHe put me on hold for another minutes to "verify" the detailsHe eventually came on and said its all been ordered My guess is that these racks are worth about $and I just spent almost two hours to get themabsolutely ridiculous FYI my first experience totalled over hours of phone time over the course of daysObviously Samsung's goal is to create enough wasted time during the warranty process that you quit I will never buy a samsung appliance ever againThe brackets on the dishwasher should have been recalledThe clips break and get sucked into the machine, causing the tub not to drainA simple [redacted] search of this issue, shows that this is an ongoing problem with their dishwashers
Avoid Samsung products at all costsThe company claims that the damage on the glass cooktop of my ONLY year old stove is my faultApparently everyday usage (i.ecooking) is NOT something you should do when you purchase one of their rangesThey will continuously argue 'physical damage' is the cause (based merely on a photograph), without providing any suggestion as to what exactly you, the customer, might have done to your stove to cause such a major breakageClearly the crack on my glass cooktop, which runs the full length vertically of my cooktop is a MANUFACTURING DEFECTThis company produces cheap, low-quality from ChinaIt appears the only way you wont incur 'physical damage' is to never turn on your stoveAfter spending over 5k on this company's products over the past years, I will NEVER BUY FROM SAMSUNG ever againTheir customer service is ***I will be telling everyone I know from now on to avoid Samsung like the plague
Samsung Canada's customer support is *useless*I have been trying for weeks to get a 2-year-old washing machine fixedI've spent hours on the phone over this time trying to get answers from you, and keep being told "executive support" will get back to me within 24-hours, and never do
Anyone reading, do not buy a Samsung applianceIf something breaks (and it will), you will encounter the worst customer support I've ever dealt with
Purchased NEW Samsung washer WF45K6500AV/Aand dryer DV45K6500EV/ACHave had it for less than days and the washer has internal loose parts rattling around (made in China units)After a tech visit and video confirming that there are in fact loose parts inside the machine, Samsung is only willing to repair unit, not replace it !!! I thought I had bought a BRAND NEW FUNCTIONING machine ! Oh and this is after spending like hours on the phone with them, with someone I can barely hear on the phoneRetailer has offered excellent service but Samsung has the WORST CUSTOMER SERVICE EVERI am RETURNING these units for a full refund ***
this company has caused me nothing but griefI have been without a dryer for months in the past, because after week of use the screen stoped workingafter sending me numerous parts it was finally replaced, after me spending 100+ hours on the phone with these *** artists
now a year later my washer has quitand its now been almost months, and every time I call to see where my part is, they tell me they do not have that information and they will contact me and let me knowthis company has never contacted me onceso now I have spent countless hours on the phone once again and hundreds of dollars at the laundry mat waiting for my imaginary part to comethe service representatives are ***, will say they are not the department with the information you need, and will not be able to transfer you to who you need to speak to
please avoid this terrible company at all cost, becuase I garantee you they willl not be around much longer
Over weeks to repair a Samsung microwave under warranty and still ongoing Their local technician indicated the microwave could not be repaired but Samsung refuses to agree and keeps sending parts to for the local technicians to trySamsung clearly has no intent to follow any reasonable time period to repair the microwave or show any concern for their costumersBy far the worst customer service I have ever experienced***
Samsung direct have the worst customer service and management in the worldthey are simply careless and don't value customer's feedback and take action to resolve concernsI have spent hour after hour with Samsung direct and still haven't go no resolutionmanagement doesn't keep promises with follow up as summitedsimply horrible
Last year my wife and I purchased $10,worth of Samsung appliancesThese appliances All failed over a month periosTo date we have had service calls, each call I take time off work to let the tech in our home
Samsung has over the past months done the correct thing and taken the defective appliances back and refunded our moneyWe kept the laundry team as they have not given us a problem till the day the warrenty expired, the lint screen fell apart***
Mobile- Samsung Note
I just wanted to vent and state how unhappy I am with Samsung right nowLast night (Tuesday, September 7th, 2016) at approximately 21:50hrs while on over night shift (19:00hrs-07:00hrs) my phone needed to be chargedI plugged my phone with my Samsung charger I received with my phone when purchased in February 1st, in at the console I was at and within a few minutes I started to hear a sizzling sound then all of a sudden smoke started coming out of my phone where the charger meets my phoneI immediately unplugged my phone from the plug at the console and took the charger out of my phoneThat is when I noticed the burning smellThe end of my charger was burned and the port on my phone where the charger goes was also burnedThank goodness I didn't get up and leave the console to go to the restrooms or to the lunch room or even at home sleeping beside my almost three year old sonThis could have turned out way worse!
I did receive a quick response back today after putting in a ticket last night through the online chat however I am very upset with how I am just being brushed offFirst off Samsung is wanting to "repair" my phone as it is still usable but needs a new battery, charger and charge port on the phoneI think this is ridiculousWhy would you want to give the same phone back to your consumer that pretty much caught fire? Second of all the repair time is completely unacceptable! two- three weeks for repair!!! Are you kidding me!*** *** *** Oh and Samsung cannot expedite this process nor do they provide loaner phonesThirdly, I think that the lack of acknowledgement, empathy, is upsettingBasically I felt like being talked to by a robot "I am sorry about your issue, unfortunately you are going to have to send your phone in for repairThis can take up to two-three weeksPlease print off your *** ** labels that I have sent you (which I never received yet) " I am just beyond frustrating after staying up all day to deal with this and now back to work for another night shiftThe least they could do is expedite this, send me a new phone, somethingI do not feel safe having this phone being "repaired" regardless if it did not effect the displayThere could be damage internally to the motherboard etc
I am truly an unsatisfied consumer and I feel like I was just being brushed off
Mobile- Samsung Note
I just wanted to vent and state how unhappy I am with Samsung right nowLast night (Tuesday, September 7th, 2016) at approximately 21:50hrs while on over night shift (19:00hrs-07:00hrs) my phone needed to be chargedI plugged my phone with my Samsung charger I received with my phone when purchased in February 1st, in at the console I was at and within a few minutes I started to hear a sizzling sound then all of a sudden smoke started coming out of my phone where the charger meets my phoneI immediately unplugged my phone from the plug at the console and took the charger out of my phoneThat is when I noticed the burning smellThe end of my charger was burned and the port on my phone where the charger goes was also burnedThank goodness I didn't get up and leave the console to go to the restrooms or to the lunch room or even at home sleeping beside my almost three year old sonThis could have turned out way worse!
I did receive a quick response back today after putting in a ticket last night through the online chat however I am very upset with how I am just being brushed offFirst off Samsung is wanting to "repair" my phone as it is still usable but needs a new battery, charger and charge port on the phoneI think this is ridiculousWhy would you want to give the same phone back to your consumer that pretty much caught fire? Second of all the repair time is completely unacceptable! two- three weeks for repair!!! Are you kidding me!*** *** *** Oh and Samsung cannot expedite this process nor do they provide loaner phonesThirdly, I think that the lack of acknowledgement, empathy, is upsettingBasically I felt like being talked to by a robot "I am sorry about your issue, unfortunately you are going to have to send your phone in for repairThis can take up to two-three weeksPlease print off your *** ** labels that I have sent you (which I never received yet) " I am just beyond frustrating after staying up all day to deal with this and now back to work for another night shiftThe least they could do is expedite this, send me a new phone, somethingI do not feel safe having this phone being "repaired" regardless if it did not effect the displayThere could be damage internally to the motherboard etc
I am truly an unsatisfied consumer and I feel like I was just being brushed off
Love the product but when I needed a firmware update for *** it took forever on the phoneThe first phone battery died and I had to start all overIts been an hour now, I'm writing this as I waitSo frustratingThis is the first time I've had to deal with Samsungnot looking forward to the future!!
One hour fifteen minutes now!!
Well that's it, Guess I will hang up and suffer another day
I purchased 3 Samsung galaxy S5 Phones in August of 2014. One for myself, and one for each of my two very responsible teenage boys. Sometime over the winter, my younger son had an accident with his phone. He is 14 years old. He was changing into his gym clothes for class, and accidentally lost his footing and stepped on his phone which was in his pants pocket on the floor of the gym change room. The phones screen cracked and the display was damaged. I sent the phone away to an authorized Samsung repair center to be fixed and paid full price for those repairs. The phone was returned to us and worked perfectly. Then sometime this summer, my son was riding his bicycle home from a friends house, with his phone in his pocket. It was raining lightly but not a torrential downpour or anything. The phone was in the Otter-box case that I had purchased for him, the back of the phone was on and intact. When he got home, he took his phone out of his pocket and it was not working. I looked at it carefully and took it out of it's case. It was all intact. I took the phone back off to check the battery, and it was all fine. The water indicator strips inside the phone and on the battery were all intact and not triggered by moisture. I replaced the battery and the cover and attempted to turn the phone on and it would not work. I took the phone into our local [redacted] outlet and they sent it back to Samsung for a warranty claim. The phone just stopped working. Several weeks later, I was told that the phone was damaged by water... (it is supposed to be a water proof phone) and it was not therefore covered under warranty. I contested this. The only way that any moisture could have got into this phone was if the new screen and display that the authorized Samsung repair center was not installed and sealed properly. They agreed to look at it again. I took it to the new authorized Samsung repair center here in Winnipeg. They sent it away to be assessed too. Again, Samsung took absolutely no responsibility for this waterproof phone somehow getting moisture that I have yet to see evidence of inside it. I again contested this. They then responded, oh sorry.. this phone is off warranty. Well, yes by this time it was past the 1 year warranty, however... it was in their hands since a long time before the warranty was up. I again contested and today was told that their engineers have looked at pictures of the phone and have decided that it is not covered under warranty. This is absolutely ridiculous. We did nothing to cause this phone to be damaged, I have yet to see evidence that there is indeed water damage inside the phone, and if there is water damage inside the phone, it is only due to an improper repair to the screen and display that was replaced at the authorized Samsung repair center.
I have never had such a difficult time with a warranty or service claim. Samsung is accepting absolutely no responsibility for this issue in any way at all. Our family currently owns many Samsung devices including other phones, 4 TV's, a washing machine, a blu-ray player, 3 tablets, etc. IF this is the way that Samsung takes care of their customers, by denying valid warranty claims, and then pushing it time wise to the point that the item is out of warranty then trying to get out of providing warranty for an item by using the excuse that the item is out of warranty... then I will never, ever buy a Samsung device again, and I will tell all of my friends to avoid purchasing Samsung products. I am very, very, very disappointed with this whole experience.
The reason that I am taking the time to write this complaint is because this is now the second time within 2 years that I have had this experience using Samsung's warranty department, which can only be described as a complete JOKE!
On January 18, 2015, I decided to finally make a warranty claim regarding the broken rack in my dishwasher (Model: DMT800RHS) as well as the broken brackets (for the second time) that allows the top rack to move up and down. The racks are warrantied for 5 years. I had receipts and photos ready to email as well as a copy of their warranty information... simple right???
My total phone call time was 1 hour, 53 minutes. I was transferred 8 times. They dropped my call twice and they created two separate ticket numbers. I finally snapped and demanded to speak with a supervisor. When I finally got him, he looked up the file and said that all the information is here that he needs to have the racks sent out. He put me on hold for another 20 minutes to "verify" the details. He eventually came on and said its all been ordered.
My guess is that these racks are worth about $50... and I just spent almost two hours to get them..... absolutely ridiculous.
FYI my first experience totalled over 6 hours of phone time over the course of 4 days. Obviously Samsung's goal is to create enough wasted time during the warranty process that you quit.
I will never buy a samsung appliance ever again. The brackets on the dishwasher should have been recalled. The clips break and get sucked into the machine, causing the tub not to drain. A simple [redacted] search of this issue, shows that this is an ongoing problem with their dishwashers.
[redacted] My 5 month old Samsung S7 just blacked out September 30 2016. It wouldn't turn on. Samsung tried to repair it. When I got it back, It was worse. I have now had it unsuccessfully "repaired" 3 times. Dealing with Samsung Canada has been a nightmare. They have wasted my gas money, having me bring my phone everywhere. As well as my time, by both sending me to get my phone repaired, and leaving me on hold when I call to follow up with them. Cause they can't bother to call me back; as they said they would. They have me now stuck in the same cycle of "escalating" my claim. Saying they'll call me back. But don't. So I call them. Am left on hold..... Then it begins again. It is now December 16th 2016. And I have not had my phone fixed or replaced. Beware of this company. Any issues, they are horrible to deal with