A & A Auto

Sir, Enclosed please find both repair work orders signed by Mr [redacted] complaining in the first one about an overheating issue and the second one about an overheating and loss of coolingOn the first repair, when we received the vehicle, it had no coolant in the radiator or in the engineAfter performing a cooling system pressure test, we found a leaking coolant bleeder housing on top of the intake manifold connect to the upper radiator hose and a week radiator capCustomer was notified for the cost and he approved the repairAfter the repair was done and the loss of coolant stopped, we start the vehicle to check our repairWe noticed that the radiator cooling fans are not workingWe stopped the engine checked the radiator cooling fan circuit, found the fan assembly unit to be badCustomer was notified for the extra cost and he approved the repairAfter the repair was done, we started the engine, test drove the vehicle few times, systems are operating perfect, no more cooling leak or overheating issueCustomer picked up the vehicleOn the second repaired, after almost miles of driving, when we received the vehicle, it had low to non coolant In the systemThe customer stated that he's been noticing water leaking and the engine running hotWe pressure tested the cooling system, we found the thermostat housing cracked and leaking bad on the side of the engine block connect to the lower radiator hose, and per customer request we inspected the engine belt, and needed to be replaceCustomer was notified with the cost and he DENIED the repairMr [redacted] denied the repair based on his thinking that the cost was expensive and he stated to me that he found someone else to fix it for lessRegretfully, I had several conversations with Mr [redacted] about the cost matter that were not very pleasantFor me to end the nonsense conversations, I asked Mr [redacted] to pick his car and pay my diagnosis fee or $dollars what was agreed on previously and take it to the shop where he claims they will fix it cheaper, because I refuse to work on his vehicleUnfortunately, Mr [redacted] kept on getting out of line with our conversation, making terrorist threats against me in person and against the businessI had to end our conversation several times by handing up the phoneAfter several hours, Mr [redacted] called me and he was all calm at that point, he explained to me his financial situation and the bad time he's dealing with and his car broken down was the last thing he wantsI felt bad listening to him, so I agreed on him bringing the parts and I'll just charge him for the labor, with his full understanding that will be no warranty on the repair because he supplied the partsMr [redacted] and I agreed that this will be his last repaired in our shop, because what was said on the phone was unnecessary and he cannot move forward as one of our customersThe repair was done, no more water leak, engine was driven several times, no overheating issueCustomer picked up the vehicleA couple of weeks or more after the repair, Mr [redacted] calls me complaining about an overheating issueMy first question to him was, do you have any loss of coolant and he said NOSecond question, do you hear the radiator fan coming on and he said YESMy answer to him was at that point with in mind that we cannot do business togetherI suggested that he should take the vehicle to a repair shop for diagnosisThe possible causes could be a faulty water thermostat that he purchased, or could be a damage head gasket caused by the previous multiple overheating issuesThat's how our conversation was ended.Mr [redacted] , needs to understand that on both repaired the job was done perfect and needs to stop on accusing us for any wrong doing, and needs to understand that several different issues in the engine could go wrong and cause the same symptom, overheatingMr [redacted] request in his desired settlement really shows his character as a person.For more information, please feel free to call me at ###-###-#### Thank you

WE HAVE COMMUNICATED WITH OUR CUSTOMER AND WE ARE SETTLING THIS MATTER WITH HER. THANKS!!!

[redacted],
You made a lot of false accusations that are not true. I am not going into detail about all of that unless I need to. I am far from a terrorist and did not threaten you or your business. I did become upset when you insulted my family and I. You should NEVER as a business owner say the things you did because you are frustrated. As a business owner I would hope you would understand where I was coming from but I can see you lack customer service skills and that is okay. You still have time to improve (hopefully) In the uneducated response you wrote back to me, you went more into detail about nothing that has to do with why I originally wrote the Revdex.com. I brought my car to you 2 times in 6 months. Both times I was reassured my car was fixed. Both times you failed to meet my request and then respond by letting me know that there was nothing you can do to help my original overheating problems. I completely understand there are numerous reasons on why a car can overheat. But in both the times I came to you about my car you failed to find the solution for my car. You must not obviously know too much about the profession you are if you could not help me locate what was reason for my problem. That is why I advise you should think about another career path. (just my opinion) I took it to a family friend and they were able to locate my problem in a day. I deserve a refund for the work you did because you failed to COMPLETELY fix my problem. I truly do not understand how you are still in business. My financial situation is perfectly fine. I told you that because I knew you were scamming me a pretty penny to do the labor portion. But that is neither here nor there. Point of the matter of the fact is I came to you not once but twice with a problem and BOTH times you failed to meet my request. And to top it off you were very unprofessional and also are a pathological liar. Most of what you said In that uneducated, lengthy message is UNTRUE and we both know that. But you can try and play victim and act like I am a crazy customer. I have NEVER had to do this before with ANY company prior to going to your establishment. I deserve a refund since you claim to be "well off" in your business. The money refunded to me shouldn't hurt your millions. If you have any questions my cell is ###-###-#### and I would be more than happy discuss this over the phone or I can meet you a your lovely establishment. Choice is your, SIR.
[redacted]

Sir, Enclosed please find both repair work orders signed by Mr. [redacted] complaining in the first one about an overheating issue and the second one about an overheating and loss of cooling. On the first repair, when we received the vehicle, it had no coolant in the radiator or in the...

engine. After performing a cooling system pressure test, we found a leaking coolant bleeder housing on top of the intake manifold connect to the upper radiator hose and a week radiator cap. Customer was notified for the cost and he approved the repair. After the repair was done and the loss of coolant stopped, we start the vehicle to check our repair. We noticed that the radiator cooling fans are not working. We stopped the engine checked the radiator cooling fan circuit, found the fan assembly unit to be bad. Customer was notified for the extra cost and he approved the repair. After the repair was done, we started the engine, test drove the vehicle few times, systems are operating perfect, no more cooling leak or overheating issue. Customer picked up the vehicle. On the second repaired, after almost 7000 miles of driving, when we received the vehicle, it had low to non coolant In the system. The customer stated that he's been noticing water leaking and the engine running hot. We pressure tested the cooling system, we found the thermostat housing cracked and leaking bad on the side of the engine block connect to the lower radiator hose, and per customer request we inspected the engine belt, and needed to be replace. Customer was notified with the cost and he DENIED the repair. Mr. [redacted] denied the repair based on his thinking that the cost was expensive and he stated to me that he found someone else to fix it for less. Regretfully, I had several conversations with Mr. [redacted] about the cost matter that were not very pleasant. For me to end the nonsense conversations, I asked Mr. [redacted] to pick his car and pay my diagnosis fee or $65.00 dollars what was agreed on previously and take it to the shop where he claims they will fix it cheaper, because I refuse to work on his vehicle. Unfortunately, Mr. [redacted] kept on getting out of line with our conversation, making terrorist threats against me in person and against the business. I had to end our conversation several times by handing up the phone. After several hours, Mr. [redacted] called me and he was all calm at that point, he explained to me his financial situation and the bad time he's dealing with and his car broken down was the last thing he wants. I felt bad listening to him, so I agreed on him bringing the parts and I'll just charge him for the labor, with his full understanding that will be no warranty on the repair because he supplied the parts. Mr. [redacted] and I agreed that this will be his last repaired in our shop, because what was said on the phone was unnecessary and he cannot move forward as one of our customers. The repair was done, no more water leak, engine was driven several times, no overheating issue. Customer picked up the vehicle. A couple of weeks or more after the repair, Mr. [redacted] calls me complaining about an overheating issue. My first question to him was, do you have any loss of coolant and he said NO. Second question, do you hear the radiator fan coming on and he said YES. My answer to him was at that point with in mind that we cannot do business together. I suggested that he should take the vehicle to a repair shop for diagnosis. The possible causes could be a faulty water thermostat that he purchased, or could be a damage head gasket caused by the previous multiple overheating issues. That's how our conversation was ended.Mr. [redacted], needs to understand that on both repaired the job was done perfect and needs to stop on accusing us for any wrong doing, and needs to understand that several different issues in the engine could go wrong and cause the same symptom, overheating. Mr. [redacted] request in his desired settlement really shows his character as a person.For more information, please feel free to call me at ###-###-#### Thank you.

went to the repair shop for service of a tune up and replace my gasket valves on 2/6/14 paid $397 for service [redacted] told me it was all set no problems when I went to pick it up, went straight home. The next day 2/7/14 the car had a puddle of oil that leaked out of the car. called A&A and they told me to bring it back in, they look at the car and [redacted] tells me its leaking out the head gasket, due to the fact when they replaced the gasket they put to much pressure and cracked it, they knew it was leaking oil n still sent me home with the car that way, so I asked them what they were going to do for the leak and said nothing it was going to cost $1,000, then told me I could go to [redacted] n try to figure it out even though they caused this problem. so I thought something was fishy took it to another mechanic and he claimed was Not the head gasket but the back plate. On Saturday call [redacted] the head of the shop and explain everything that happened. I told him I wanted back the money I paid for him in service which was $210 and I would loose out on the money I paid on parts. He basically called me a liar and that the car was leaking oil before hand. If the car was leaking oil before hand they should have brought it up to the customer and stating why. had my car serviced at [redacted] a couple of days prior to service at A & A and [redacted] will write a letter stating that the car was Not leaking oil till after being serviced at A & A. And now I must pay another mechanic to fix the plate and redo all the work they just did.

I purchased a 1996 Chrystler Sebring LXI on 8/29/12 from A&A Wholesale. Upon driving the car off the lot the check engine light came on. I contacted the lot owner Mark immediately. He stated that it was no big deal and to bring the car back the next day, which I did. I took the car back to the dealership at least 5 times in the following month with no resolution to the check engine light. It took 3 separate repairs (10/27, 10/30, 11/2/12) to resolve the issues that caused the check engine to be on. I mailed a certified letter to Mark on 11/6/12 outlining the above and included a copy of the three repair bills. In the letter, I asked that the repair charges be taken off the cost of the car. Per the USPS website he received the letter on 11/7/12. Sometime between 11:30am and 1:30pm on 11/8/12, the car was taken from my garage. I never received a call or letter responding to my letter or any indication that he was going to repossess the vehicle. I spoke with him once I realized the car was gone and he stated that I was late on my payment and that he had taken the car, he said that I needed to make a payment. I advised him that I had no way to get to him to pay and he stated he would come to get me. I made several calls to him that day and he never answered. When I spoke with him today (11/9/12) he stated "You messed up and now you have to pay the whole balance due". When I asked him why, he hung up. Also, on the copy of the contract that I signed there is NO due date listed.