Hello, we are in receipt of the complaint filed by Mr*** Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years In fact Mr [redacted] purchase the vehicle we are discussing from Liberty HOnda back in He has since driven the car for over 100,miles.Since owning this vehicle Mr [redacted] has body repairs performed times Mr [redacted] keeps his car in wonderful condition, anyone who looks at it would be shocked to find the vehcile has traveled over 150,miles Mr [redacted] did recently approach me with some apperance concerns with his vehicle I had a hard time noticiing the spots of concern but when point out to me I could see what he was concernened about In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of There was some slight bubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly I scheduled some time and preformed the repairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed outThe current areas of concern however are not that If there is a problem ( a minor change in apearance can be expected in a year old car with over 150,miles can be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle, not by a failure by Liberty Honda to do quality repairs It is for that reason that we unable to perform the repairs requested by Mr ***If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact meMike P [redacted] General Manager Liberty Honda
From: *** *** *** Sent: Wednesday, June 22, 12:PMTo: *** *** ***Subject: RE: Complaint Hello Madelyn,I have attempted to contact *** *** as of yet I have not received a return call. Hearing her
voice message reminded me of earlier attempts with no return call. On her last she wasnot charged for the repair we gave her an estimate for, the steering rack assembly. She did have a routine oil change for which she was charged a coupon rate. As she was not charged for the repair there is nothing to refund her. As to the difference regarding her quotes I can only guess that perhaps the lower quote she may have received was for a different degree of repair or that it may have included some non Honda parts. Sorry for the trouble if I can be of further assistance please do not hesitate to contact me.ThanksMike P***General ManagerLiberty Honda
I'm sorry you have not been happy with the service you have recieved thus far at our dealership. We did not cause the issue with your car we mearly reported a condition we found while inspecting your vehicle.
Clearly the condition existed as you had it repaired elsewhere. I can't really speak to the differance in the price quotes you recieved from us and the other dealer, perhaps the used a different brand of part or price
things differently. I know it is much easier and therefore less expensive to complete a repair once it has been diagnosed.
Thank You for giving us an oppurtunity to help you. I'm glad we were of some service and as our Service Manger mentioned certainly we would love the opportunity to assist you with any future repairs you may need and will work closely with you regarding priceThank You
Mike P***
General Manager
Liberty Honda
Complaint: ***
I am rejecting this response because:
Sincerely,
Virginia L***
Today (6/22/16) was the first time I received a phone call from the general managerI left him a voicemail and hope to hear back from him.
I met with the service manager, Dennis P*** on April or 28, and was not pleased with his responseHe saw my repair order that was completed at another Honda dealer and was very apologetic for the issueHe suggested that since my vehicle was a that I would be needing more work (which made me feel uncomfortable), and his only solution was for me to take my car back for any other issues so that he can give me the chance to trust them againHow is that solving my issue of having to spend money over something that they ruined
Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted] I am rejecting this response because:
first there was only 1 repair performance back abril 2012 regarding paint drops around the car and paint pilling out on the truck. The first time they fail by not painting and a correcting the problem the right way . when they call me to pick up the car they only touch it with touch paint ..I reject to take the car that date. after the second time they correct it the right way. this car was paint it in 2013 all around . I do not accept the response made by liberty Honda and Mr Mike P by saying this car is 10 years old, because this paint job was done 3 YEARS AGO and not 10 years ago. also Liberty Honda state on there website :
While it is doubtful that a vehicle repaired at Liberty Auto Body Repair will need a warranty repair, we set your mind at ease with a Limited Lifetime Guarantee:
Our Guarantee is simple...Our work is guaranteed for as long as you own your vehicle
The current areas I concern are the same areas were the car was painted 3 year ago, also Mr Mike P[redacted] is saying that He believes that the problem have been caused by environmental factor or contact while cleaning or polishing the vehicle . I believe Hi is run because this car has NEVER polished before since the last paint job at liberty Honda. also I don`t believe that any car that was painted 3 years ago can have this problems just because of a environmental factor or cleaning after a 3 years paint job. ONLY if the job wasn't done correctly this can happen... and this case this job was not done currently..
I also visit some bodyshops including EXECUTIVE AUTO BODY REPAIR in [redacted] CT own by the same AUTO GRUOP CALL or same Company (EXECUTIVE AUTO GROUP) AND I spoke to DALE body shop estimator specialist and He took pics and He state that when liberty Honda paint the car the first time they didn't put ENOUGH paint on this areas where there problem are. HE also state that liberty Honda needs to do something about it since this problems is from the first time job and the bad paint job.
I also believe that Mr P[redacted] can't tell where is the problem comes from or where the problem starts since He is not a professional Bodyshop specialist. like I mention before EXECUTIVE AUTO GROUP BODY REPAIR (SAME AUTO GROUP OR COMPANY) states that there is a problem and comes from the first time job paint repair.
Sincerely,
[redacted]
We are sorry that Mr [redacted] is unhappy with this situation however our response is the same. The areas of concern are not a result of poor workmanship or materials.
Therefore , not warranted. In the future should there be issuses similar to those that were corrected previously they would of course still be covered.
Thank You
Mike P[redacted]
Hello,
we are in receipt of the complaint filed by Mr. [redacted].
Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years. In fact Mr [redacted]
purchase the vehicle we are discussing from Liberty HOnda back in 2008. He...
has since driven the car for over 100,000 miles.Since owning this vehicle Mr [redacted] has body repairs performed 4 times. Mr [redacted] keeps his car in wonderful condition,
anyone who looks at it would be shocked to find the vehcile has traveled over 150,000 miles.
Mr [redacted] did recently approach me with some apperance concerns with his vehicle. I had a hard time noticiing the spots
of concern but when point out to me I could see what he was concernened about.
In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of 2012. There was some slight
bubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly. I scheduled some time and preformed the
repairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed out.
The current areas of concern however are not that. If there is a problem ( a minor change in apearance can be expected in a 10 year old car with over 150,000 miles
can be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle,
not by a failure by Liberty Honda to do quality repairs. It is for that reason that we unable to perform the repairs requested by Mr [redacted].
If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact me.
Mike P[redacted]
General Manager
Liberty Honda
Hello, we are in receipt of the complaint filed by Mr*** Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years In fact Mr [redacted] purchase the vehicle we are discussing from Liberty HOnda back in He has since driven the car for over 100,miles.Since owning this vehicle Mr [redacted] has body repairs performed times Mr [redacted] keeps his car in wonderful condition, anyone who looks at it would be shocked to find the vehcile has traveled over 150,miles Mr [redacted] did recently approach me with some apperance concerns with his vehicle I had a hard time noticiing the spots of concern but when point out to me I could see what he was concernened about In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of There was some slight bubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly I scheduled some time and preformed the repairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed outThe current areas of concern however are not that If there is a problem ( a minor change in apearance can be expected in a year old car with over 150,miles can be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle, not by a failure by Liberty Honda to do quality repairs It is for that reason that we unable to perform the repairs requested by Mr ***If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact meMike P [redacted] General Manager Liberty Honda
From: *** *** *** Sent: Wednesday, June 22, 12:PMTo: *** *** ***Subject: RE: Complaint Hello Madelyn,I have attempted to contact *** *** as of yet I have not received a return call. Hearing her
voice message reminded me of earlier attempts with no return call. On her last she wasnot charged for the repair we gave her an estimate for, the steering rack assembly. She did have a routine oil change for which she was charged a coupon rate. As she was not charged for the repair there is nothing to refund her. As to the difference regarding her quotes I can only guess that perhaps the lower quote she may have received was for a different degree of repair or that it may have included some non Honda parts. Sorry for the trouble if I can be of further assistance please do not hesitate to contact me.ThanksMike P***General ManagerLiberty Honda
I'm sorry you have not been happy with the service you have recieved thus far at our dealership. We did not cause the issue with your car we mearly reported a condition we found while inspecting your vehicle.
Clearly the condition existed as you had it repaired elsewhere. I can't really speak to the differance in the price quotes you recieved from us and the other dealer, perhaps the used a different brand of part or price
things differently. I know it is much easier and therefore less expensive to complete a repair once it has been diagnosed.
Thank You for giving us an oppurtunity to help you. I'm glad we were of some service and as our Service Manger mentioned certainly we would love the opportunity to assist you with any future repairs you may need and will work closely with you regarding priceThank You
Mike P***
General Manager
Liberty Honda
Complaint: ***
I am rejecting this response because:
Sincerely,
Virginia L***
Today (6/22/16) was the first time I received a phone call from the general managerI left him a voicemail and hope to hear back from him.
I met with the service manager, Dennis P*** on April or 28, and was not pleased with his responseHe saw my repair order that was completed at another Honda dealer and was very apologetic for the issueHe suggested that since my vehicle was a that I would be needing more work (which made me feel uncomfortable), and his only solution was for me to take my car back for any other issues so that he can give me the chance to trust them againHow is that solving my issue of having to spend money over something that they ruined
Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted] I am rejecting this response because:
first there was only 1 repair performance back abril 2012 regarding paint drops around the car and paint pilling out on the truck. The first time they fail by not painting and a correcting the problem the right way . when they call me to pick up the car they only touch it with touch paint ..I reject to take the car that date. after the second time they correct it the right way. this car was paint it in 2013 all around . I do not accept the response made by liberty Honda and Mr Mike P by saying this car is 10 years old, because this paint job was done 3 YEARS AGO and not 10 years ago. also Liberty Honda state on there website :
While it is doubtful that a vehicle repaired at Liberty Auto Body Repair will need a warranty repair, we set your mind at ease with a Limited Lifetime Guarantee:
Our Guarantee is simple...Our work is guaranteed for as long as you own your vehicle
The current areas I concern are the same areas were the car was painted 3 year ago, also Mr Mike P[redacted] is saying that He believes that the problem have been caused by environmental factor or contact while cleaning or polishing the vehicle . I believe Hi is run because this car has NEVER polished before since the last paint job at liberty Honda. also I don`t believe that any car that was painted 3 years ago can have this problems just because of a environmental factor or cleaning after a 3 years paint job. ONLY if the job wasn't done correctly this can happen... and this case this job was not done currently..
I also visit some bodyshops including EXECUTIVE AUTO BODY REPAIR in [redacted] CT own by the same AUTO GRUOP CALL or same Company (EXECUTIVE AUTO GROUP) AND I spoke to DALE body shop estimator specialist and He took pics and He state that when liberty Honda paint the car the first time they didn't put ENOUGH paint on this areas where there problem are. HE also state that liberty Honda needs to do something about it since this problems is from the first time job and the bad paint job.
I also believe that Mr P[redacted] can't tell where is the problem comes from or where the problem starts since He is not a professional Bodyshop specialist. like I mention before EXECUTIVE AUTO GROUP BODY REPAIR (SAME AUTO GROUP OR COMPANY) states that there is a problem and comes from the first time job paint repair.
Sincerely,
[redacted]
We are sorry that Mr [redacted] is unhappy with this situation however our response is the same. The areas of concern are not a result of poor workmanship or materials.
Therefore , not warranted. In the future should there be issuses similar to those that were corrected previously they would of course still be covered.
Thank You
Mike P[redacted]
Hello,
we are in receipt of the complaint filed by Mr. [redacted].
Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years. In fact Mr [redacted]
purchase the vehicle we are discussing from Liberty HOnda back in 2008. He...
has since driven the car for over 100,000 miles.Since owning this vehicle Mr [redacted] has body repairs performed 4 times. Mr [redacted] keeps his car in wonderful condition,
anyone who looks at it would be shocked to find the vehcile has traveled over 150,000 miles.
Mr [redacted] did recently approach me with some apperance concerns with his vehicle. I had a hard time noticiing the spots
of concern but when point out to me I could see what he was concernened about.
In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of 2012. There was some slight
bubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly. I scheduled some time and preformed the
repairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed out.
The current areas of concern however are not that. If there is a problem ( a minor change in apearance can be expected in a 10 year old car with over 150,000 miles
can be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle,
not by a failure by Liberty Honda to do quality repairs. It is for that reason that we unable to perform the repairs requested by Mr [redacted].
If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact me.
Mike P[redacted]
General Manager
Liberty Honda